Gabriella Reyes Leija
Colorado City,TX
Summary
Dynamic professional with a proven track record at both of my previous jobs, in customer service. Skilled in Microsoft Excel and active listening, adept at fostering positive environments and resolving complaints with empathy. Achieved significant improvements in workflow and productivity, demonstrating a strong ability to multitask and prioritize efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Daycare Assistant
Sweetwater Independent School District
08.2023 - 08.2024
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Monitored children's activities to verify safety and wellbeing.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Handled daily administrative tasks efficiently to minimize time away from children.
Customer Service Representative/Delivery Driver
The Flower Box & Gifts
03.2022 - 08.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Ensured that all floral arrangements arrived at their destinations in pristine condition through careful handling techniques.
- Safely navigated traffic and weather conditions while adhering to delivery schedules.
- Handled cash transactions accurately, ensuring proper documentation for record-keeping purposes.
- Collaborated with team members to improve overall workflow and productivity within the company.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Nursing
Lubbock Christian Universtiy
Lubbock, TXHigh School Diploma -
Sweetwater High School
Sweetwater, TX05-2015
Skills
- Health and safety
- Proficient in Microsoft excel,word, and email
- Type 48 wpm/10-key by touch
- Proficient with filing, copiers, fax machines, printers, multi-line phones and internet use
- Active listening
- Customer service
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross or American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
Timeline
Daycare Assistant
Sweetwater Independent School District
08.2023 - 08.2024
Customer Service Representative/Delivery Driver
The Flower Box & Gifts
03.2022 - 08.2023
Associate of Science - Nursing
Lubbock Christian Universtiy
High School Diploma -
Sweetwater High School
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