Microsoft Office
Gabriella Richards
Customer Care Specialist
Sharon,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Bookkeeper
Ascio Wireless
Walpole, MA
05.2023 - Current
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Managed daily timesheets for 6 techs and consolidated into payroll sheet
- Processed payroll
- Used multiple reports and documents to verify validity of labor and travel hours as well as material expenses for jobs
- Reviewed deliverables and generated invoices, in QuickBooks, accordingly
- Sent out invoices, via Outlooks, to clients
- Processed various forms of payments in QuickBooks
- Reconciled monthly statements in Quickbooks
- Managed daily jobs schedules in Excel
- Assisted in dispatching techs when necessary
- Followed up with clients on past due invoices
- Followed up with techs on outstanding deliverables / timesheets
Customer Care Specialist
Berry Global
Franklin, MA
11.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Assisted with developing and implementing onboarding and training programs for new employees.
- Generated and analyzed reports to monitor customer ordering patterns and trends.
- Reduced operational risks while organizing data to forecast performance trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Verified accuracy of customer account information and updated when necessary.
- Assessed and offered solutions to improve procedures and customer experiences.
- Maintained and managed customer files and databases.
- Kept accurate records to document service actions and discussions.
Administrative Assistant
Excel Martial Arts
Canton, MA
06.2013 - Current
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Preformed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Edited documents to improve accuracy of language, flow and readability.
Education
BBA - Business Management
Pace University
New York, New York 09.2014 - 05.2018
Skills
MS Office expert
Documentation and reporting
Customer Relationship Management
Account management
Recordkeeping strengths
Flexible and Adaptable
G-Suite
Self-Motivated
Problem-Solving
Multitasking Abilities
Software
Excel
Outlook
Google Suite
JDE
QuickBooks
Timeline
Bookkeeper
Ascio Wireless
05.2023 - Current
Customer Care Specialist
Berry Global
11.2018 - Current
BBA - Business Management
Pace University
09.2014 - 05.2018
Administrative Assistant
Excel Martial Arts
06.2013 - Current