Gabriella Rincon
Sacramento,CA
Summary
Hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
9
9
years of professional experience
Work History
Shift Lead
Masullo
Sacramento, CA
04.2022 - 05.2023
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Lead Server
Joon Market
Sacramento, CA
07.2021 - 02.2022
- Served a high volume of tables at once and simultaneously supervised 2-5 servers and staff members to effectively foster a team-oriented environment and successful dinner services.
- Trained and acclimated new servers to restaurant's culture and operations.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of menu items, food and drink pairings, and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Ran food to proper tables and described plates in detail.
- Checked on guests to verify satisfaction with meals and service.
- Calculated charges, issued table checks and collected payments from customers.
Shift Lead/Counter Server
Sellands Market-Cafe
Sacramento, CA
07.2018 - 05.2021
- Greeted incoming guests with friendly smile and provided knowledgeable service.
- Offered details about menu items and suggested choices to meet customer tastes.
- Achieved upsell goals for target items like specialty drinks, desserts and menu promotional items.
- Demonstrated accurate cash handling and sales, including cash debit and credit transactions.
- Reviewed entrees ready for delivery to verify compliance with company recipes and standards and customization indicated on order tickets.
- Alerted cooks of menu offerings lacking appropriate presentation or not prepared to restaurant standards or customer order.
- Completed final preparations of dishes and quickly delivered items to customers.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Server/Hostess
Perko's Cafe
Sacramento, CA
07.2015 - 07.2018
- Greeted customers as they came into the restaurant
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Food Runner
Ovations Catering
Sacramento, CA
06.2014 - 07.2014
- Gained broad base knowledge in all aspects of restaurant operations, both front-of-house and back-of-house.
- Monitored tables for guest needs and customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Relayed orders and special requests to cooks.
- Completed final preparations of dishes and quickly delivered items to customers.
- Assisted servers as needed to optimize guest dining experience.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
Education
High School Diploma -
Heritage Peak Charter School
Sacramento, CA06.2015
Skills
- Customer-focused
- Communication
- Team-oriented
- Organized
- Mutli-tasking
- Problem-solving
Timeline
Shift Lead
Masullo
04.2022 - 05.2023
Lead Server
Joon Market
07.2021 - 02.2022
Shift Lead/Counter Server
Sellands Market-Cafe
07.2018 - 05.2021
Server/Hostess
Perko's Cafe
07.2015 - 07.2018
Food Runner
Ovations Catering
06.2014 - 07.2014
High School Diploma -
Heritage Peak Charter School