Gabriella Rincon
Davie
Summary
Results-driven Business Analyst with over 7 years of experience in translating business needs into actionable technical requirements and leading cross-functional teams through Agile processes. Proven ability to manage product backlogs, prioritize features, and deliver high-quality products on time in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
NBC Sports Next
01.2024 - Current
- Converted product requirements into project tickets and managed backlog prioritization in alignment with strategic goals
- Collaborated with customer support to triage and prioritize bugs for rapid resolution by engineering teams
- Led Agile/Kanban processes in close coordination with the product manager and engineering team, ensuring efficient sprint execution
- Coordinated product releases, from concept to post-launch maintenance, ensuring successful delivery of new features
- Facilitated daily standups and other Agile ceremonies to keep the team aligned and productive
- Conducted UAT to verify product quality and alignment with business expectations.
Lead
NBC Sports Next
12.2021 - 12.2023
- Project Manager who managed the migration of 900+ websites to the GolfNow Platform, leading cross-functional teams to meet project deadlines.
- Directed Plus Lite Marketing for 600 golf courses globally, coordinating product delivery and marketing campaigns.
- Monitored and optimized team performance using Salesforce Reporting and other tools.
- Led new hire training and documentation efforts to ensure seamless onboarding and knowledge transfer.
Senior Specialist
NBC Sports Next
03.2020 - 12.2021
- Led the Inventory Support Team, managing websites for all Golf Courses on the NBC Sports Platform
- Created dashboards within Salesforce Reporting to track support team performance and customer satisfaction metrics.
Business Services Generalist
NBC Golf Channel, GolfNow
08.2018 - 03.2020
- Analyzed course needs and pitched services where needed.
- Lead of QA for courses and the Inventory team.
- Project manager for TeeOff Migration.
- Top performer in productivity within the team with high accuracy and top performer in sales pitches.
Customer Service Representative
NBC Golf Channel, GolfNow
05.2017 - 08.2018
- Top performing representative in terms of productivity numbers
- Effectively managed a high volume of inbound and outbound calls with tact, confidence, and professionalism
- Honored by multiple recognitions by Golfers assisted on various social media networks.
Education
Bachelor's Degree in Business Administration -
University of Central Florida
Skills
- Agile frameworks
- Stakeholder relationship management
- Data-driven decision-making
- Roadmap development
- Story planning
Certification
Google Project Management Certification
Timeline
Business Analyst
NBC Sports Next
01.2024 - Current
Lead
NBC Sports Next
12.2021 - 12.2023
Senior Specialist
NBC Sports Next
03.2020 - 12.2021
Business Services Generalist
NBC Golf Channel, GolfNow
08.2018 - 03.2020
Customer Service Representative
NBC Golf Channel, GolfNow
05.2017 - 08.2018
Bachelor's Degree in Business Administration -
University of Central Florida
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