Gabriella Rivadeneira
Chatsworth,California
Summary
Dedicated and passionate customer service professional with extensive experience within the healthcare industry. An eagerness to learn, love for problem solving, strong work ethic, and team player mentality that is certain to benefit the team.
Overview
9
9
years of professional experience
Work History
Clinical Care Partner
Children’s Hospital Los Angeles
04.2018 - Current
- Years of experience floating to all in patient units including:
- Emergency Room, Medical-Surgical, Oncology, Cardiovascular Acute
- Cardiovascular ICU, Liver Transplant, Respiratory, and NICU
- Obtains vital signs, reports abnormal findings to nurse - Assists Emergency Room doctors with procedures such as lacerations and casts
- Performed EKG, urinalysis dip, urine specific gravity, strep, HCG pregnancy tests.
- Accurately monitors and documents intake and output.
- Provides incision care teaching to families.
- Assists with activities of daily living for patients of all acuities including patients with ostomies, tracheostomies, ventilators, NG tubes, G tubes.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
Project Coordinator
Children’s Hospital Los Angeles
03.2019 - 03.2022
- Spearheaded the startup of COVID-19 testing clinic working hand in hand with hospital leadership.
- Organized workflow of clinic
- Trained all clinical and non-clinical staff on responsibilities including contact tracing, testing policy and procedure, lab account creation, order requisitions, and documentation.
- Exceeded expectations of patient volume, testing accuracy, punctuality of testing, and order verification.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
Patient Service Representative III
Children's Hospital Los Angeles
01.2015 - 04.2018
- Created new patient MRNS through McKesson and KIDS portal.
- Led in designing new projects and events for Sports Medicine clinic.
- Assisted in developing of the Brachial Plexus program with neurosurgery.
- Provided administrative support to surgeons and medical staff
- Ensured HIPAA compliance by keeping medical records secure.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Greeted and assisted patients with check-in procedures
Education
Certified PM - Project Management
University of Los Angeles
Los Angeles04.2024
Bachelor’s degree - Psychology
California State University - Northridge
NORTHRIDGE, CA06.2021
Skills
- Excellent communication skills
- Educated with all modern technology
- Self starter
- Detail-oriented
- Leadership experience
- Strong patient advocate
- Collaboration talent
- Product Organization
- Quality Assurance and Control
Committees
Collaborative Governance- PD&R 05/2023-present
The Professional Development and Recognition Council provides oversight, integration and coordination of initiatives and functions that support and enhance the professional development and recognition of Clinical Services team members. Currently Assisting team members with the ability to obtain new licensing and professional development at CHLA. Oversees each (Daisy, GEM, and Great Catch) nominee in order to select award recipients.
R&R 04/2020-present
Plan events for nursing recourses team members 3-6 times a year. Effectively work with our budget from slush funds to plan events for staff appreciation,nurses week, holiday parties, and service awards. Contacted vendors, sent emails, and documented all details using microsoft excel. Processed orders for all float team clothing items for 150 staff memebers.
Timeline
Project Coordinator
Children’s Hospital Los Angeles
03.2019 - 03.2022
Clinical Care Partner
Children’s Hospital Los Angeles
04.2018 - Current
Patient Service Representative III
Children's Hospital Los Angeles
01.2015 - 04.2018
Certified PM - Project Management
University of Los Angeles
Bachelor’s degree - Psychology
California State University - Northridge
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