Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Rivadeneira

Chatsworth

Summary

Dedicated healthcare professional with a proven track record of enhancing patient care and satisfaction. Expertise in addressing patient concerns and implementing effective communication strategies that foster trust and understanding. Renowned for creating collaborative environments while adapting to dynamic needs with reliability and precision. Proficient in conflict resolution and committed to building strong, lasting relationships with patients to ensure optimal outcomes.

Overview

11
11
years of professional experience

Work History

Patient Experience Specialist

Southern California Hospital at Culver City
Culver City, CA
08.2025 - Current
  • Enhanced patient satisfaction through effective communication and feedback collection.
  • Collaborated with interdisciplinary teams to streamline patient care processes.
  • Implemented initiatives to improve patient engagement and experience metrics.
  • Analyzed patient feedback to identify trends and areas for improvement.
  • Facilitated workshops to enhance service excellence among healthcare providers.
  • Led patient experience initiatives to enhance care quality and satisfaction across healthcare facilities.
  • Developed and implemented strategic plans to improve patient feedback mechanisms and service delivery.
  • Served as a liaison between patients, families, and healthcare providers, ensuring seamless coordination of services and optimal support throughout the care journey.

Emergency Management Manager

Adventist Health Simi Valley
Simi Valley, CA
02.2024 - 05.2025
  • Coordinated and conducted 15+ annual drills, including active shooter, wildfire, and power outage scenarios, enhancing staff readiness by 50%.
  • Organized all disaster supplies, and made spread sheets to show quantities and expirations.
  • Partnered with regulatory leadership to ensure continuous compliance and readiness for TJC survey.
  • Led after action reviews to identify areas of improvement, integrating lessons learned into updated emergency protocols.

Project Management - Information Services

Children's Hospital Los Angeles
Los Angeles
10.2023 - 02.2024
  • Assisted the lead project manager with all meetings start up to finish.
  • Coordinated with stakeholders for marketing and approach for external and internal efforts.
  • Managed all timelines to be able to assist with deadlines of the launch of Redi net Software within the emergency room.
  • Created PowerPoint/ excel slides for each meeting to present.
  • Conducted regular audits of information systems, identifying areas for improvement and implementing necessary changes.
  • Implemented monitoring tools to proactively detect potential issues before they impacted end users.

Clinical Specialist & Project Support

Children's Hospital Los Angeles
Los Angeles
04.2018 - 03.2022
  • Assisted in the startup of CHLA's COVID-19 testing clinic, collaborating with leadership to design workflows and train over 50 staff members on testing protocols, contact tracing, and documentation.
  • Exceeded expectations of patient volume, testing accuracy, punctuality of testing, and order verification.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Conducted clinical procedures including EKGs, Urinalysis, HCG testing, and assisted with minor emergency room interventions.
  • Provided ongoing training for clinical teams on new medical devices ensuring competency and compliance.
  • Supported multiple clinics, ensuring deliverables were met on time, and provided patient satisfaction.

Patient Service Representative Team Lead

Children's Hospital Los Angeles
Los Angeles
04.2015 - 03.2018
  • Assisted in the implementation of electronic health record systems to streamline workflow processes and improve data accessibility.
  • Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations for the orthopedic department.
  • Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
  • Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.

Education

Bachelor of Arts - Clinical Psychology

CSUN
Northridge, CA
06.2023

PMP - Project Management

UCLA
Los Angeles, CA
03.2024

Master of Science - Health Care Administration

West Coast University
Orange County
06.2026

Skills

  • Emergency Management & Disaster Preparedness
  • Documentation and reporting
  • Policy Development & Regulatory Compliance
  • Cost reduction
  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Project Management & Process Improvement
  • Microsoft Office & Microsoft Excel
  • Cross-functional coordination

Timeline

Patient Experience Specialist

Southern California Hospital at Culver City
08.2025 - Current

Emergency Management Manager

Adventist Health Simi Valley
02.2024 - 05.2025

Project Management - Information Services

Children's Hospital Los Angeles
10.2023 - 02.2024

Clinical Specialist & Project Support

Children's Hospital Los Angeles
04.2018 - 03.2022

Patient Service Representative Team Lead

Children's Hospital Los Angeles
04.2015 - 03.2018

Bachelor of Arts - Clinical Psychology

CSUN

PMP - Project Management

UCLA

Master of Science - Health Care Administration

West Coast University

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