Gabriella Rizzolo
Paramus,NJ
Summary
Competent behavioral health technician knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
Palisades Properties
05.2023 - 01.2024
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
Patient Care Specialist
Rise
05.2021 - 03.2023
- Enhanced patient satisfaction by providing timely and compassionate care.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Streamlined communication between patients, healthcare providers, and insurance companies for a seamless treatment experience.
- Contributed to a positive work environment by collaborating with multidisciplinary teams across various departments.
- Educate and counsel patients and caregivers on treatment and therapy options.
- Improve patient outlook and daily living through compassionate care.
- Consult with patients on products with enhanced product knowledge and knowledge of inventory.
Front Desk Manager
The Fountain Spa
12.2016 - 05.2021
- Streamlined check-in and check-out processes for a smoother guest experience.
- Resolved product or service problems by clarifying customer complaints and determining optimal solutions.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Provided tours of the premises.
- Replied to online customer reviews.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
Education
High School Diploma -
Paramus High School
Paramus, NJ06.2017
Skills
- Crisis Handling
- Conflict Resolution
- Client Transportation
- Documentation Skills
- Substance Abuse Experience
- Conflict De-Escalation
- Emergency Response
- Patient Observation
- HIPPA Compliance
- Meeting Preparation
- Appointment Scheduling
Accomplishments
Freedom Walk
Assisted with annual town-wide memorial celebration in honor of 9/11 victims. Opened ceremony andheld banner in highly visible and heavily trafficked event.
Timeline
Behavioral Health Technician
Palisades Properties
05.2023 - 01.2024
Patient Care Specialist
Rise
05.2021 - 03.2023
Front Desk Manager
The Fountain Spa
12.2016 - 05.2021
High School Diploma -
Paramus High School
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