Gabriella N. Roberts

This role is focused on supporting players and staff of the Dallas Mavericks during games and practices.

• Preparation: Setting up home team bench and referee locker room(s).
• In-game support: Providing water, towels, and other items players/staff need during game and breaks.
• Post-Game: Storing equipment, cleaning refs locker room, and doing laundry that include towels, loops, and jerseys.

• Greeted all guests as they arrived in the building and expertly accommodated each guest to efficiently service the guest and add success to the business.
• Organized scheduled reservations and walk-ins daily over the phone and through Resy.
• Answered the phone taking questions and reservations.
• Communicated with customers and restaurant staff to guarantee that any concerns were addressed, and guests left happy.
• Ensured services ran smoothly by helping servers in any way.
• Greeted and welcomed clients with a warm, friendly and positive attitude.
• Accommodated guests according to their needs, including their dietary restrictions and/or allergies and ensuring customers with wheelchairs were comfortable.
• Helped bar with setting up and helped servers with clearing and resetting tables.
• Communicated to kitchen staff about guests and VIPs in the building.

• Greeted an average of 450 guests per day at the host stand and escorted them to their tables.
• Organized scheduled reservations for 50+ customers daily over phone and online.
• Answered the phone taking questions and reservations and took over the phone orders along with putting online orders into the system that went to the kitchen.
• Communicated with customers and restaurant staff to guarantee that any concerns were addressed, and guests left happy.
• Provided excellent customer service.
• Ensured services ran smoothly by helping servers in any way.
• Accommodated guests according to their needs, including providing child highchairs and ensuring customers with wheelchairs were comfortable.

• Displayed advanced customer service, ensuring all guests received prompt and attentive service.
• Thrived in high-volume environments, serving up to 50 guests per shift.
• Assisted in training 3 new hires.
• Experienced with Pos cash register to input orders. Swipe credit cards and enter cash amounts received.
• Responsible for pleasant and hygienic dining experience.
• Received several 5-star yelp ratings for excellent Customer Service.