Gabriella Rodriguez
Fond Du Lac
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Bartender
B L M V Press Box Inc
09.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Customer Service Representative
Spectrum
08.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Fond Du Lac High School
Fond Du Lac, WI06.2019
Skills
- Strong multitasking
- Payment Processing
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Highly reliable
- Handling Difficult Customers
- Performance Improvement
- Issue Resolution
- Telephone Etiquette
Timeline
Bartender
B L M V Press Box Inc
09.2020 - Current
Customer Service Representative
Spectrum
08.2019 - 09.2020
High School Diploma -
Fond Du Lac High School
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