Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Gabriella Rodriguez

Miami

Summary

Motivated and people-focused professional with a background in hospitality, real estate, and client service. Proven ability to build relationships, drive revenue through upselling and personalized service, and adapt quickly in fast-paced, customer-facing environments. Seeking to leverage these transferable skills in new field to drive success and foster strong client relationships. Ready to bring a high level of professionalism, emotional intelligence, and a results-driven mindset to a dynamic sales or client success role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Earls Kitchen + Bar
04.2025 - Current
  • Strategically upsell premium spirits, wine, and high-margin cocktails, contributing to a 10–15% increase in average bar check value
  • Served an average of 150+ guests per shift in a high-volume, upscale casual environment while maintaining a personalized guest experience
  • Collaborated with front-of-house team to optimize service flow, maintaining top 5 lowest bill times in the company through Q3
  • Build rapport with regular guests through attentive and service and customized recommendations, promoting repeat business and enhancing guest satisfaction
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift

Bartender | Server

Tap 42
01.2024 - 04.2025
  • Delivered tailored dining recommendations based on guest preferences, helping to drive repeat business and brand loyalty in a high-volume environment
  • Mastered Toast POS to efficiently process high volumes of transactions and track product trends, using data insights to guide upsell strategies
  • Managed dual service areas as both bartender and floor server, maximizing coverage and sales opportunities by meeting guest needs across multiple touchpoints
  • Demonstrated in-depth knowledge of 60+ menu items and seasonal offerings, resulting in consistent upselling of high-margin items and elevated guest satisfaction

Server Assistant | Reservations Coordinator

EDITION Hotels
08.2022 - 11.2023
  • Managed OpenTable reservations, strategically optimizing seating to maximize table turnover and revenue
  • Delivered Forbes 5-Star service with focus on client-first approach, creating luxury-level experiences that fostered loyalty and repeat visits
  • Supported front-of-house efficiency by anticipating guest needs and enhancing operational flow
  • Collaborated closely with serving team to ensure seamless communication and premium service execution

Real Estate Assistant | Social Media Coordinator

Avanti Way
11.2021 - 11.2022
  • Supported agents with lead generation and client nurturing, ensuring timely follow-up and delivering a personalized experience that strengthened relationships
  • Coordinated and hosted property showings, acting as a frontline representative to prospective buyers and assisting in conveying the value and unique selling points of each listing
  • Maintained CRM system and organized schedules, appointments, and listing documentation, allowing agents to focus on high-value sales activities
  • Created and distributed marketing material for new listings, increasing lead visibility and brand reach across digital platforms
  • Ran targeted social media campaigns to generate buyer and seller leads, resulting in a 35% increase in engagement and a 20% increase in inbound inquiries over a 3-month period

Education

Bachelor of Science - Hospitality And Tourism Management

Florida International University
Miami, FL
08-2025

Skills

  • Customer Service & Guest Experience
  • Resilience Under Pressure
  • Multitasking & Organization
  • Product and Service Knowledge

Certification

  • Licensed REALTOR
  • Forbes Travel Guide Trained
  • Microsoft Office Specialist

Languages

Spanish
Professional Working

Timeline

Bartender

Earls Kitchen + Bar
04.2025 - Current

Bartender | Server

Tap 42
01.2024 - 04.2025

Server Assistant | Reservations Coordinator

EDITION Hotels
08.2022 - 11.2023

Real Estate Assistant | Social Media Coordinator

Avanti Way
11.2021 - 11.2022

Bachelor of Science - Hospitality And Tourism Management

Florida International University

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