Gabriella Rodriquez
Midland,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Mulholland Energy Services
08.2021 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Established financial systems affecting aspects of company operations.
- Contacted customers to immediately find resolutions for escalated issues.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Verified accuracy of billing data and corrected discrepancies.
- Collaborated with customers to resolve disputes.
- Audited and corrected billing and posting documents for accuracy.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Manager
Sephora
06.2018 - 08.2021
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for employees and patrons.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Store Manager
Styles For Less
06.2015 - 07.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
Administrative Assistant/ LAB TECH 1B
J Lee Milligan
06.2009 - 07.2013
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Collect aggregate and asphalt pavement samples to performing all the test on the samples in accordance to the State of Texas Specifications.
Education
High School Diploma -
Littlefield High School
Littlefield, TX05.2011
Skills
- Self-Starter with professional manner
- Microsoft office, Excel, Powerpoint
- Administrative support
- Adaptable and Flexible
- Goal-Driven
- Training and Development
- MS Office
- Data Entry
- Vendor Relationship Management
- Data Collection
- Accounting Support
- Collections and Invoice Processing
- AR Expertise
- Administrative Support
Timeline
Operations Specialist
Mulholland Energy Services
08.2021 - Current
Manager
Sephora
06.2018 - 08.2021
Assistant Store Manager
Styles For Less
06.2015 - 07.2017
Administrative Assistant/ LAB TECH 1B
J Lee Milligan
06.2009 - 07.2013
High School Diploma -
Littlefield High School
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