Gabriella Romeus
Apopka,FL
Overview
2026
2026
years of professional experience
Work History
Customer Relations Representative
CVS HEALTH CORPORATION
Orlando, Florida
01.2024 - Current
- Assisted customers in checking status of prescriptions.
- Maintained accurate records of customer interactions and transactions for future reference.
- Trained new staff on pharmacy operations, policies and procedures.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Collaborated with pharmacy team members to stay current on inventory levels and resolve item issues.
Customer Service Technician
Ivox Solutions
Port Saint Lucie, FL
09.2023 - 01.2024
- Conducted regular follow ups with customers regarding outstanding tickets or unresolved queries.
- Configured and tested operating systems, application software and system management tools.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
- Educated customers on how to use various products offered by the company.
Sales Receptionist
Track One Auto Sales
Orlando, FL
02.2023 - 09.2023
- Greeted customers and provided them with information regarding the vehicles and their payments.
- Prepared sales presentations for potential customers by printing out what their payment plans would be.
- Managed incoming emails, faxes and post related to sales enquiries.
- Conducted follow-up calls with customers ro confirm when their late payments would be made.
- Provided administrative support including filing, data entry, creating reports and updating insurance records.
Receptionist
Greenwayford
Orlando, Florida
09.2022 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Assistant Manager
IHOP
Miramar, FL
07.2021 - 07.2022
- Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
- Supervised daily operations of the restaurant including kitchen staff, and servers.
- Created weekly reports detailing sales figures, labor costs, inventory levels.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
- Monitored food quality control procedures to ensure high standards of product.
- Resolved customer complaints in an efficient and professional manner.
BDC Appointment Setter
Coral Springs Nissan
Coral Springs, FL
- Scheduled appointments for customers based on their availability.
- Provided detailed information about the customer's vehicle status.
- Documented all activities related to appointment setting processes.
- Followed up with customers after scheduled appointments were completed.
Customer Service Representative
Apple
North Lauderdale, FL
- Trouble shoot customer's Apple devices.
- Performed upgrades to existing Macs with memory, hard drives.
- Provided customer training on how to use various Apple products.
- Assisted users with technical support inquiries via phone.
- Set up appointment for customer's who wanted to bring their device in to get them fixed.
- Provided accurate information about products and services to customers.
Education
High School Diploma -
J.P Taravella High School
Coral Springs, FL06-2021
Skills
- Customer service
- Record management
- HIPAA compliance
- Inventory management
- Technical support
- Issue resolution
- Data entry
- Follow-up communication
- Team collaboration
- Microsoft outlook
Timeline
Customer Relations Representative
CVS HEALTH CORPORATION
01.2024 - Current
Customer Service Technician
Ivox Solutions
09.2023 - 01.2024
Sales Receptionist
Track One Auto Sales
02.2023 - 09.2023
Receptionist
Greenwayford
09.2022 - 02.2023
Assistant Manager
IHOP
07.2021 - 07.2022
BDC Appointment Setter
Coral Springs Nissan
Customer Service Representative
Apple
High School Diploma -
J.P Taravella High School