Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Romeus

Apopka,FL

Overview

2026
2026
years of professional experience

Work History

Customer Relations Representative

CVS HEALTH CORPORATION
Orlando, Florida
01.2024 - Current
  • Assisted customers in checking status of prescriptions.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Trained new staff on pharmacy operations, policies and procedures.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Provided excellent customer service by responding to inquiries in a timely manner.
  • Collaborated with pharmacy team members to stay current on inventory levels and resolve item issues.

Customer Service Technician

Ivox Solutions
Port Saint Lucie, FL
09.2023 - 01.2024
  • Conducted regular follow ups with customers regarding outstanding tickets or unresolved queries.
  • Configured and tested operating systems, application software and system management tools.
  • Resolved technical issues by providing step-by-step instructions over the phone or through remote access tools.
  • Educated customers on how to use various products offered by the company.

Sales Receptionist

Track One Auto Sales
Orlando, FL
02.2023 - 09.2023
  • Greeted customers and provided them with information regarding the vehicles and their payments.
  • Prepared sales presentations for potential customers by printing out what their payment plans would be.
  • Managed incoming emails, faxes and post related to sales enquiries.
  • Conducted follow-up calls with customers ro confirm when their late payments would be made.
  • Provided administrative support including filing, data entry, creating reports and updating insurance records.

Receptionist

Greenwayford
Orlando, Florida
09.2022 - 02.2023
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors and provided them with assistance.
  • Assisted with special projects assigned by management when required.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Assistant Manager

IHOP
Miramar, FL
07.2021 - 07.2022
  • Tracked customer feedback through surveys and online reviews in order to identify opportunities for improvement.
  • Supervised daily operations of the restaurant including kitchen staff, and servers.
  • Created weekly reports detailing sales figures, labor costs, inventory levels.
  • Maintained detailed records of inventory levels and ordering supplies as needed.
  • Oversaw cash handling procedures ensuring accuracy when processing payments from customers.
  • Monitored food quality control procedures to ensure high standards of product.
  • Resolved customer complaints in an efficient and professional manner.

BDC Appointment Setter

Coral Springs Nissan
Coral Springs, FL
  • Scheduled appointments for customers based on their availability.
  • Provided detailed information about the customer's vehicle status.
  • Documented all activities related to appointment setting processes.
  • Followed up with customers after scheduled appointments were completed.

Customer Service Representative

Apple
North Lauderdale, FL
  • Trouble shoot customer's Apple devices.
  • Performed upgrades to existing Macs with memory, hard drives.
  • Provided customer training on how to use various Apple products.
  • Assisted users with technical support inquiries via phone.
  • Set up appointment for customer's who wanted to bring their device in to get them fixed.
  • Provided accurate information about products and services to customers.

Education

High School Diploma -

J.P Taravella High School
Coral Springs, FL
06-2021

Skills

  • Customer service
  • Record management
  • HIPAA compliance
  • Inventory management
  • Technical support
  • Issue resolution
  • Data entry
  • Follow-up communication
  • Team collaboration
  • Microsoft outlook

Timeline

Customer Relations Representative

CVS HEALTH CORPORATION
01.2024 - Current

Customer Service Technician

Ivox Solutions
09.2023 - 01.2024

Sales Receptionist

Track One Auto Sales
02.2023 - 09.2023

Receptionist

Greenwayford
09.2022 - 02.2023

Assistant Manager

IHOP
07.2021 - 07.2022

BDC Appointment Setter

Coral Springs Nissan

Customer Service Representative

Apple

High School Diploma -

J.P Taravella High School

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Gabriella Romeus