Gabriella Romeus
Apopka,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
CVS HEALTH CORPORATION
01.2024 - Current
- Assist customers in checking status of prescriptions.
- Maintain accurate records of customer interactions and transactions for future reference.
- Train new staff on pharmacy operations, policies, and procedures.
- Adhere yo all HIPPA regulations patient privacy and confidentiality.
- Provide excellent customer service by responding to inquires in a timely manner.
Customer Service Technician
Ivox Solutions
09.2023 - 01.2024
- Conducted regular follow-ups with customers regarding outstanding tickets or unresolved queries.
- Configured and tested operating systems, application software and system management tools.
- Resolved technical issues by providing step-by-step instructions over the phone or through remote access tolls.
- Educated customers on use, of various products offered by the company.
Receptionist
Track One Auto Sales
02.2023 - 09.2023
- Greeted customers and provided them with information regarding the vehicles and their payments.
- Prepared sales presentations for potential customers by printing out what their payment plans would be.
- Managed incoming emails, faxes, and post related to sale inquires.
- Conducted follow-up calls with customers to confirm when their late payments would be made.
- Provided administrative support including filing, data entry, creation report, and updated insurance records.
Receptionist
Greenway Ford
09.2022 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Greeted visitors and provided them with assistance.
- Assisted with special projects assigned by management when required.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL12-2025
High School Diploma -
J.P Taravella High School
Coral Springs, FL06-2021
Certification
- Technical Certificate in Criminal Justice
- SME and PAL Training
Timeline
Customer Relations Representative
CVS HEALTH CORPORATION
01.2024 - Current
Customer Service Technician
Ivox Solutions
09.2023 - 01.2024
Receptionist
Track One Auto Sales
02.2023 - 09.2023
Receptionist
Greenway Ford
09.2022 - 02.2023
Associate of Science - Criminal Justice
Valencia College
High School Diploma -
J.P Taravella High School