Gabriella Rosso
San Antonio,TX
Summary
Engaging customer service representative with experience in fast paced environments, resolving customer inquiries, passionate about building strong customer relationships, driving brand loyalty, and increasing client engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Parts Counterperson
BMW of San Antonio
06.2023 - Current
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Coordinated efforts effectively between service technicians and counter staff to ensure smooth workflow within the facility.
- Collaborated with team members to streamline processes, improving overall efficiency in the workplace.
- Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
- Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
- Assisted customers in finding appropriate parts promptly.
- Maintained clean and neat parts counter and sales floor boutique.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
Warranty Clerk
BMW of San Antonio
01.2023 - 06.2023
- Process all payments that go through extended warranty companies.
- Record and balance all payments received.
- Keep an organized, clean, and efficient work space.
- Submit finished repair orders to warranty companies to receive proper reimbursement in a timely manner to ensure the service department meets their deadlines.
BDC Service Representative
BMW of San Antonio
06.2022 - 01.2023
- Managed up to four phone lines and facilitated over 100+ calls a day with clients and service staff.
- Provide excellent customer service with a helpful and friendly attitude.
- Streamlined clients service scheduling via MyKaarma, Dealerspeed, and Dealertrack software.
- Managed inbound inquiries related to service and quickly establish rapport with customers over the phone as well as utilizing in-depth service knowledge to answer customers questions regarding every department in the dealership.
Problem Solver
Amazon
10.2021 - 06.2022
- Worked through issues to find alternate solutions for customers when products are not available and meeting deadlines to deliver amazons promise of Customer Obsession.
- Make sure all orders are complete and ready for delivery driver's to pickup on time.
- Directly collaborate with management and assist them to help all orders get picked and ready to be staged on time to meet deadlines every hour.
- Delegated jobs to associates to ensure hourly deadlines and pick rates are met.
Amazon Fresh Associate
Amazon
07.2021 - 06.2022
- Supported inventory management efforts, conducting routine cycle counts and reporting discrepancies.
- Expedited order processing by efficiently picking, packing, and shipping customers'' orders.
- Streamlined order fulfillment process, utilizing warehouse equipment such as pallet jacks and hand trucks.
- Demonstrated flexibility in adapting to various roles within the warehouse environment as needed for maximum overall performance.
Education
High School Diploma -
Douglas MacArthur High School
San Antonio, TX05-2021
Skills
- Warranty administration
- Verbal and written communication
- Forklift operation
- Time management abilities
- Customer interaction
- Team collaboration
Certification
- Certified Dental Assistant (in progress, expected completion by end of March 2025)
- CPR certification (in progress, expected completion by end of January 2025)
- Forklift operation certification
Timeline
Auto Parts Counterperson
BMW of San Antonio
06.2023 - Current
Warranty Clerk
BMW of San Antonio
01.2023 - 06.2023
BDC Service Representative
BMW of San Antonio
06.2022 - 01.2023
Problem Solver
Amazon
10.2021 - 06.2022
Amazon Fresh Associate
Amazon
07.2021 - 06.2022
High School Diploma -
Douglas MacArthur High School
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