Summary
Work History
Education
Skills
Timeline
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Gabriella Salazar

Florence

Summary

Dynamic Customer Service Representative with proven expertise at Circle K, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic conflict resolution and maintaining detailed records. Skilled in cash handling and fostering strong customer relations, leading to increased retention and positive feedback.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

Circle K
03.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Florence High School
Florence, AZ
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Cash register systems

Timeline

Customer Service Representative

Circle K
03.2024 - 07.2024

High School Diploma -

Florence High School
Gabriella Salazar