Gabriella Sauro

Lead sales floor operations and coached team to exceed customer service standards

Support inventory management, shipment processing and restocking procedures

Ensure visual merchandising and in-store displays are aligned with brand standards

Lead daily operations including team accountability, store upkeep and open/close procedures

Drive sales goals through product knowledge, team motivation and creating great relationships with consumers

Conduct weekly growth and development conversations with reporting leads

Lead inventory processing, ensured product accuracy, and executed key product actions to optimize availability and sell-through.

Recruited, onboarded, and coached team members, fostering a collaborative and inclusive work environment.

Analyzed product performance metrics to inform pricing, inventory, and merchandising strategies.

Lead educators on sales floor by providing coaching to deliver exceptional guest experience to our guests

Creates a positive and welcoming environment for guests.

Educates guests about technical functions and how our athletic apparel can perform for them.

Managed aesthetically pleasing displays to showcase new products and drive sales.

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Enhanced communication between clients and providers through consistent follow-ups and progress updates.

Fulfilled online orders and shipped out to customers.

Checked on hand counts to ensure product was available for customers.

Increased customer satisfaction by resolving complex issues and providing exceptional service in store and over the phone.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Created a schedule to meet the needs of the business during peak seasons.

Cleaned and organized shelves and displays where merchandise was sold.

Inventoried plants and flower care supplies and ordered more.

Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.

Set up dressing rooms as customers shopped to encourage trying additional products.

Created displays to capture customer attention and increase sales.

Cleaned, closed and secured store at end of shift.

Neatly transported product to and from back room to sales floor.

Create a fast and efficient buying experience for the customer.