Gabriella Scanu
Chicago,IL
Summary
Dynamic Licensing Manager at Norvax/GoHealth LLC with a proven track record in license compliance and staff training. Expert in analytical thinking and customer service, I streamlined processes, enhancing efficiency in licensing operations. Adept at building relationships, I fostered collaboration across teams to drive business growth and achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensing Manager
Norvax/GoHealth LLC
Chicago, IL
10.2011 - 01.2026
- Managed licensing compliance processes to ensure adherence to industry regulations.
- Developed and implemented training programs for staff on licensing procedures and updates.
- Analyzed licensing data to identify trends and opportunities for process improvements.
- Collaborated with cross-functional teams to streamline operational workflows related to licensing.
- Led initiatives to enhance efficiency in license application processing and renewal cycles.
- Mentored junior team members in best practices for maintaining accurate licensing records.
- Conducted regular audits of licensing documentation to maintain organizational standards and accuracy.
- Established key performance indicators (KPIs) to measure success of licensing operations and strategies.
- Streamlined licensing processes by implementing efficient tracking systems and database management techniques.
- Built relationships with customers and community to establish long-term business growth.
Insurance Agent
Aflac
Chicago, IL
09.2009 - 10.2011
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Fostered team-oriented environment that encouraged collaboration and shared success among agents.
- Met with customers to provide information about available products and policies.
Education
Bachelor of Arts - History of Art
Bryn Mawr College
Bryn Mawr, PASkills
- Sales support
- Legal documentation
- License compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Staff training and development
- Goal setting and achievement
- Analytical thinking
- Professionalism
- Adaptability
- Document management
- Presentation skills
Certification
- Licensed Health & Life Producer - 2009 - Present
Timeline
Licensing Manager
Norvax/GoHealth LLC
10.2011 - 01.2026
Insurance Agent
Aflac
09.2009 - 10.2011
Bachelor of Arts - History of Art
Bryn Mawr College