Results-driven Nursing Supervisor with over 7 years of progressive experience in a fast-paced Level 1 Trauma Medical Center, combining hands-on clinical expertise with strategic leadership. Proven ability to optimize unit performance, streamline staffing and patient flow, and elevate quality of care through data-driven decision-making and staff development. Adept at leading Rapid Response and Code Teams with calm, decisive action under pressure in high-acuity environments. Skilled in managing multi-unit operations, implementing innovative care strategies, and fostering collaborative interdisciplinary teams to enhance patient outcomes and satisfaction. Committed to advancing healthcare delivery with a focus on safety, efficiency, and compassionate patient-centered care.
· Provided administrative, operational, and clinical supervision across 19 units in a 450-bed medical center, ensuring optimal staffing and resource allocation to meet patient care needs.
· Developed and implemented strategic initiatives to address nursing challenges and improve patient satisfaction, quality of care, and hospital-wide safety outcomes.
· Led the design of scheduling systems and staff assignments based on workload, space, and equipment availability to ensure efficient patient flow and staff effectiveness.
· Served as Team Leader and Coordinator for Rapid Response Teams and emergency codes, providing critical oversight and direction during urgent clinical situations.
· Delivered just-in-time and critical care training to nursing staff to enhance response readiness and clinical competence.
· Collaborated with interdisciplinary teams to streamline workflows, reduce response times, and elevate overall patient outcomes.
· Communicated compassionately with patients and families while maintaining strict confidentiality and compliance with HIPAA regulations.
· Educated patients on hospital services, policies, and procedures to ensure clarity and satisfaction.
· Managed system-wide changes in health care delivery and technology adoption with a continuous focus on patient-centered care and quality improvement.
· Provided ongoing coaching and mentoring to nursing staff to enhance clinical skills, professional development, and adherence to best practices; addressed performance issues through constructive feedback and disciplinary actions when necessary to maintain high standards of patient care and compliance.
· Managed a team of 25 nurses in critical care and stepdown units by providing comprehensive clinical guidance and fostering a culture of excellence, resulting in consistently high patient satisfaction and care quality.
· Developed and implemented multi-shift staffing schedules to ensure full unit coverage and optimize workflow efficiency.
· Established and monitored departmental goals and objectives focused on enhancing patient satisfaction scores and overall care delivery.
· Conducted real-time chart audits to ensure accuracy, completeness, and regulatory compliance, identifying opportunities for process improvements and staff education.
· Maintained organized records of facility services and inpatient bed utilization, supporting efficient resource allocation and operational planning.