Gabriella Seeno
Lafayette,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Hardworking employee with customer service skills, multitasking abilities, quick at mastering new skills, learning new information, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Risk Coordinator
Century Vision Developers
Walnut Creek, CA
06.2020 - Current
- Developed and maintained risk management documentation for organizational compliance.
- Met deadlines consistently with accuracy and strong attention to detail in spite of setbacks.
- Reviewed contracts to ensure compliance with company policies and procedures.
- Collaborated with senior management to develop strategies to mitigate identified risks.
- Performed periodic reviews of insurance coverage levels to identify areas of noncompliance or inadequate protection from losses due to unforeseen events.
- Implemented risk management policies and procedures.
- Monitored compliance with internal controls and regulatory requirements.
- Compiled and submitted regular reports to update senior management on operations and progress.
Administration Associate
Community Youth Center
Concord, California
01.2017 - 03.2020
- Supported daily administrative operations and record-keeping.
- Assisted in planning and executing youth programs and activities.
- Managed correspondence and provided excellent customer service to visitors.
- Maintained documentation related to programs and youth engagement.
Sales Associate
Nordstrom
Walnut Creek, California
08.2015 - 12.2016
- Delivered exceptional service tailored to customer preferences and needs.
- Provided honest feedback on style and fit to guide customer choices.
- Pursued fashion and product knowledge to enhance expertise and service quality.
- Collaborated with team members to maintain department readiness through stocking and merchandising.
- Expanded customer relationships by enrolling clients in the Nordstrom Rewards program, or opening a Nordstrom Credit or Debit card.
- Exhibited flexibility by adapting to varied schedules and duties across departments.
- Cultivated strong customer relationships to drive loyalty and engagement.
- Ensured store cleanliness and visual merchandising adhered to company standards.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers and assisted with locating requested items to enhance satisfaction.
- Guided customers in selecting products that aligned with their needs.
- Facilitated transactions efficiently while delivering exceptional service.
- Maintained compliance with company policies to support operational goals and safety.
- Monitored new product arrivals regularly to stay informed.
- Three-time store top seller during holiday season.
Education
Some College (No Degree) - Communications
Saint Mary's College of California
Moraga, CASome College (No Degree) - Interior Design
Fashion Institute of Design & Merchandising
San Francisco, CASkills
- Customer relationship management
- Effective communication
- Time management
- Team collaboration
- Policy enforcement
- Customer service
- Interpersonal skills
- Task prioritization
- Customer engagement
- Goal tracking
Timeline
Risk Coordinator
Century Vision Developers
06.2020 - Current
Administration Associate
Community Youth Center
01.2017 - 03.2020
Sales Associate
Nordstrom
08.2015 - 12.2016
Some College (No Degree) - Communications
Saint Mary's College of California
Some College (No Degree) - Interior Design
Fashion Institute of Design & Merchandising