Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriella Silva

Summary

  • Organized and dedicated assistant with a proven track record of providing exceptional customer service in fast-paced environments. Always maintaining a great attention to detail and strong skills in managing multiple simultaneous tasks. Solving any problem that appears in a quick and direct way. Perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Bartender

Picanha Brazil Steakhouse
02.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.


Bakery Worker

Seabra Foods
05.2021 - 02.2022


  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Inspected goods to establish accurate pricing and labeling.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Counter Attendant

House Of Bread
03.2020 - 05.2021
  • Managed multiple tasks in high-volume environment.
  • Demonstrated knowledge and applied proper food handling standards.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Processed customer orders and accurately entered into order system.
  • Reconciled cash drawer and corrected any errors.
  • Accurately operated cash register to process customer payments.

Assistant Manager

Oceanside
Boca Raton, FL
03.2019 - 01.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Administrative Assistant

Drogarias Araujo
04.2015 - 10.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings.

Education

High School Diploma -

Escola Estadual Mauricio Meireles
Belo Horizonte, MG
12.2018

Skills

  • Strategic Planning
  • Business Planning
  • Sales Plan Implementation
  • Merchandising
  • Workflow Planning
  • Labor Control

Languages

Portuguese
Native or Bilingual
English
Professional Working
Spanish
Limited Working

Timeline

Bartender

Picanha Brazil Steakhouse
02.2022 - Current

Bakery Worker

Seabra Foods
05.2021 - 02.2022

Counter Attendant

House Of Bread
03.2020 - 05.2021

Assistant Manager

Oceanside
03.2019 - 01.2020

Administrative Assistant

Drogarias Araujo
04.2015 - 10.2018

High School Diploma -

Escola Estadual Mauricio Meireles

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Gabriella Silva