Gabriella Silvestrini
Covington,LA
Summary
Sociable, experienced, and dedicated college student demonstrating a solid work ethic, and flexibility in various work environments. Proficient in restaurant service, food running, and coffee preparation, with a focus on exceptional customer service. Experience in fostering inviting atmospheres and memorable experiences for guests, complemented by church-based service involvement. Competent in operating POS systems and adhering to food safety standards.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Server
Aperitif Spritz & Bites
Mandeville, Louisiana
01.2025 - 07.2025
- Facilitated communication between kitchen staff and guests regarding orders and special requests.
- Resolved guest concerns swiftly to enhance overall dining satisfaction.
- Provided attentive service in a fast-paced dining environment.
- Accurately processed monetary transactions, adhering to established cash handling procedures.
- Provided attentive service to guests in a high-energy dining environment.
Barista
Connect Cafe
08.2024 - 05.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Cleaned counters, machines, utensils, and seating areas daily.
FOH Team Member
The Lakehouse Culinary Revival
06.2022 - 05.2025
- Greeted customers and answered questions related to products and services.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Organized menus for each table according to established standards.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
Restaurant Hostess
The Chimes of Covington
07.2023 - 09.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Team Member
Smoothie King
01.2022 - 05.2022
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Prepared reports on sales activities, customer feedback, and inventory status.
Education
Bachelor of Science - Nursing
Loyola University, New Orleans
New Orleans, LA05-2029
High School Diploma -
Fontainebleau High School
Mandeville, LA04-2025
Skills
- Cash handling and payment processing
- 2D design and visual arts
- Food safety and inspection
- Menu memorization and dish preparation
- Food production and kitchen operation
- Banquet coordination and buffet management
- Table setting and arrangement
- Team collaboration and cooperation
- Adaptability and quick learning
- Active listening skills
- Hospitality service expertise
- Attention to detail and artistic flair
- Emergency response planning
Certification
- EMR - Emergency First Responder
Affiliations
Volunteer at Habitat for Humanity Restore
Education and Training
- Educated in the Dermatology Industry, passionate and ambitious for 12 years.
- Food Industry Training for 4+ years
- Medical Industry focus
- Production/Event Planning
Timeline
Server
Aperitif Spritz & Bites
01.2025 - 07.2025
Barista
Connect Cafe
08.2024 - 05.2025
Restaurant Hostess
The Chimes of Covington
07.2023 - 09.2023
FOH Team Member
The Lakehouse Culinary Revival
06.2022 - 05.2025
Team Member
Smoothie King
01.2022 - 05.2022
Bachelor of Science - Nursing
Loyola University, New Orleans
High School Diploma -
Fontainebleau High School