Gabriella Singh
Miami,United States
Summary
Experienced Maître d' with 5+ years in hospitality and event management. Consistently provides exceptional customer service and operational excellence. Enhances guest satisfaction through effective communication, creative problem-solving, and meticulous attention to detail. Adept at coordinating events and managing logistics for seamless execution. Strong leadership skills in training teams and cultivating customer relationships to drive sales growth. Passionate about creating memorable experiences that exceed expectations.
Overview
5
5
years of professional experience
Work History
Maitre d'
Mastro's Ocean Club
12.2023 - Current
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Created reports and documents as requested by the general/ assistant managers
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in overall sales
Event Coordinator
Magnolia Sunsets
01.2022 - 11.2023
- Identified client requirements and expectations for events.
- Coordinated with vendors, exhibitors and stakeholders to maintain seamless event planning.
- Researched venues for diverse event types including engagements, birthdays, and baby showers.
- Developed a detailed schedule and 'Run of Show' incorporating contingency plans for unforeseen events.
- Oversaw event execution in collaboration with team.
- Oversaw execution of event set-up, tear-down, and post-event tasks.
- Scheduled speakers, entertainers, and photographers.
- Perform last checks on event day to align with client's standards.
Assistant manager
Hoba Lounge
01.2020 - 05.2022
- Ensured superior guest experience to enhance profits and secure customer loyalty.
- Managed both the opening and closing of the lounge; making sure customer acquisitions are properly handled, cleanliness is maintained, end-of-day account reports are balanced, and all future employee shifts are set up for success
- Plan and coordinate private events held at the lounge
- Ensured seamless arrangements to maximize customer satisfaction.
- Managed stock inventory daily to ensure lounge equipped for employee shifts.
- Prepare purchase orders by for products, supplies, equipment and services
- Conduct interviews and review resumes for hiring positions
- Trained and supervised a team of 5 to 10 lounge staff.
- Developed and executed social media strategies on popular platforms.
- Formulated marketing strategies to boost client engagement and sales.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami01.2021
Skills
- Customer Service
- Event Management
- Knowledge of Hospitality
- Communication Skills
- Apple Mac Systems
- Microsoft Windows
- Architecture
- Microsoft Outlook
- Time Management
- Task Management
Languages
English
Native or Bilingual
Timeline
Maitre d'
Mastro's Ocean Club
12.2023 - Current
Event Coordinator
Magnolia Sunsets
01.2022 - 11.2023
Assistant manager
Hoba Lounge
01.2020 - 05.2022
Bachelor of Science - Hospitality Management
Florida International University
Similar Profiles
SPENCER PHIPPSSPENCER PHIPPS
Assistant Director of Events at Mastro's Ocean ClubAssistant Director of Events at Mastro's Ocean Club
Kyla SchmidtKyla Schmidt
Maitre D / Hostess at Mastro's Ocean ClubMaitre D / Hostess at Mastro's Ocean Club
Jessica Jasmin PortilloJessica Jasmin Portillo
Salad Bar Cook at Mastro's Ocean ClubSalad Bar Cook at Mastro's Ocean Club
Leonel OrozcoLeonel Orozco
Regional Manager-Military Business Unit at Parker AerospaceRegional Manager-Military Business Unit at Parker Aerospace
Elizabet Matos HidalgoElizabet Matos Hidalgo
Utilization Review Nurse at Molina HealthcareUtilization Review Nurse at Molina Healthcare