Gabriella Smith
Boston,MA
Summary
Experienced manager of Table Mercato with a track record of over two years in effectively overseeing daily store operations, managing teams, and providing exceptional customer service. Proficient in inventory management and implementing operational systems to optimize efficiency during peak periods. Demonstrated ability to lead and motivate teams, fostering staff development through training and mentoring. Strong expertise in scheduling and payroll management. Committed to enhancing customer satisfaction and cultivating long-term relationships through outstanding service.
Overview
4
4
years of professional experience
Work History
Manager
Table Mercato
07.2021 - Current
- Accurately process payroll on a weekly basis and ensure that all employees properly tracked their hours
- Responsible for managing inventory levels, ordering, and restocking products on a daily basis
- Create employee schedules while ensuring the store is properly staffed during the busiest times of day
- Recruit and interview prospective employees
- Supervise daily operations and address issues as they arise
- Develop and implement systems to improve store operations and team collaboration
- Cross-train employees to maximize team performance
Key Holder
Gap
07.2020 - 08.2022
- Displayed product knowledge and provided customer service skills
- Encouraged and led a team of 5 to 6 people toward sales quotas of $2,000 daily
- Led and assisted in daily store operations such as daily sales reporting, cash auditing, and inventory
- Resolved customer complaints professionally, resulting in increased customer satisfaction
Education
Bachelor of Arts - Advertising
Suffolk University
Boston, MA05.2023
High School Diploma -
Mount Saint Mary Academy
Buffalo, NY06.2019
Skills
- Communication
- Organization
- Teaching
- Creating Systems
- Detail Oriented
- Problem-Solving
- Multitasking
- Team Leader
- Problem-solving
- Customer Service
- Creating Systems
Languages
Spanish
Limited Working
Timeline
Manager
Table Mercato
07.2021 - Current
Key Holder
Gap
07.2020 - 08.2022
Bachelor of Arts - Advertising
Suffolk University
High School Diploma -
Mount Saint Mary Academy
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