Gabriella Somarriba
Miami,FL
Overview
6
6
years of professional experience
Work History
Lead Clinical Care Coordinator
Neurobehavioral Institute
Miami, FL
02.2023 - Current
- Explained policies, procedures and services to patients and families.
- Processed patient intake information and updated medical records prior to admission.
- Scheduled initial consultations and care plans for patients.
- Liaised effectively with patients, staff members, and outside providers to promote high levels of communication and interaction.
- Assigned cases to appropriate care coordinator.
- Documented all patient contact in internal communication log.
- Compiled and maintained medical charts and reports in NextStep Solutions and Tebra.
- Performed daily audits of active patient charts.
- Demonstrated flexibility during changes to patient care practice.
- Cultivated positive relationships with patients and families to help facility meet satisfaction scores and patients obtain best possible care.
Business Office Manager/Client Care Coordinator
Family Recovery Specialists
Miami, FL
05.2021 - 02.2023
- Admitted clients into the facility and completed thorough intake documentation.
- Verified client insurance and collected payments as needed.
- Maintained documentation of client encounters and services in accordance with company standards.
- Sorted and distributed mail on a weekly basis.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Collected urine samples and sent them out for processing.
- Played an active role in weekly staffing meetings.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Coordinated services for clients based on individual needs by matching clients with clinicians and outside resources.
- Attended and participated in continuing educational programs to optimize job performance.
Secretary
Global Consulting and Management, Inc.
Miami, FL
06.2019 - 05.2021
- Created agendas, meeting notes and other documents to enhance the collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Maintained organized filing system of paper and electronic documents.
- Checked office supplies stock and placed orders to maintain levels.
- Revised and maintained master calendar for client appointments.
Education
Miami Palmetto Senior High School
Miami, FL4 2018
Skills
- Bilingual (English/Spanish)
- Organization
- Insurance verification
- Billing
- Scheduling
- Inventory management
- Multitasking
- Recordkeeping
- Prioritization and time management
- Problem resolution
- HIPAA Compliance
- Customer Service
Timeline
Lead Clinical Care Coordinator
Neurobehavioral Institute
02.2023 - Current
Business Office Manager/Client Care Coordinator
Family Recovery Specialists
05.2021 - 02.2023
Secretary
Global Consulting and Management, Inc.
06.2019 - 05.2021
Miami Palmetto Senior High School