Gabriella Sunyoger
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RMU Island Sports Center
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales Associate
Franciscan University Campus Store
07.2021 - 08.2023
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Volunteer
Jefferson Country Humane Society
06.2016 - Current
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Volunteer
Saint Gertrude Cat Initiative
11.2016 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Bachelor of Science - Child Psychology
Robert Morris University
Coraopolis, PA05.2027
High School Diploma -
Edison High School
Richmond, OH05.2023
Skills
- Scheduling
- Computer Proficiency
- Conflict Resolution
- Store Maintenance
- Call Management
- Paperwork Processing
- Customer Education
- Complaint Handling
- Problem-Solving Abilities
- Customer Service
- Microsoft PowerPoint
- Filing
Certification
- Sales Essentials Certificate
- CPR Certified
Honors
Created a non-profit hygiene closet for students who are in need of basic necessities anonymously called "Paws Pantry"
Timeline
Customer Service Representative
RMU Island Sports Center
11.2023 - Current
Retail Sales Associate
Franciscan University Campus Store
07.2021 - 08.2023
Volunteer
Saint Gertrude Cat Initiative
11.2016 - Current
Volunteer
Jefferson Country Humane Society
06.2016 - Current
Bachelor of Science - Child Psychology
Robert Morris University
High School Diploma -
Edison High School
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