Gabriella Wooden
Celina,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Brakes Plus
01.2025 - 06.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Communicated with technicians to relay customer concerns, facilitating accurate diagnostics and timely repairs.
- Maintained detailed service records, promoting transparency and effective follow-up with clients post-service.
- Assisted in training new staff on service protocols and customer interaction best practices, enhancing team performance.
- Analyzed customer feedback to identify trends, proposing actionable solutions to enhance service quality and client retention.
- Collaborated with sales teams to upsell services and products, contributing to overall dealership revenue growth initiatives.
Express Service Advisor
Kendall Subaru Of Fairbanks
08.2023 - 01.2024
- Contributed to team sales goals by promoting additional services or products when appropriate during consultations with clients.
- Took initiative in continuing education opportunities to remain an industry expert on automotive technology advancements and trends.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.
- Performed vehicle walk-around and documented customer concerns to drive resolution.
- Exceeded monthly sales targets regularly through effective cross-selling techniques while remaining focused on genuine customer needs.
Service Advisor
Volkswagen of Springfield
02.2023 - 07.2023
- Generate service repair orders
- Plan for Service Technician team for floor efficiency and hours turned
- Close out customer invoices
- Friendly and knowledgeable customer service skills
- Verifiable Customer Satisfaction Index track record
- Make recommendations based on time and mileage
- Generate estimates for repairs and maintenance
- Keep customers informed of their vehicle status
Assistant Service Manager
Volkswagen, North Penn Imports
02.2022 - 01.2023
- Oversaw end-to-end service delivery and management operations in a fast-paced, deadline-driven, and continuously-evolving environment
- Manage overall customer service functions by providing market-best customer-centric services to generate repeated business
- Develop and sustain durable relations with different segments of customers to facilitate organizational growth
- Generate revenue streams by meeting and surpassing sales set targets within designated time constraints
- Assist clients in selecting best service options as per specific needs and budgetary limits
- Liaise with multifaceted teams and executive management to ensure smooth day-to-day service delivery while complying with all regulatory requirements.
- Recommended management corrective action plans for ensuring flawless service delivery.
- Expedited service reception process by utilizing the “Pre-Write” Repair Order.
- Dispatched 100% of my teams’ production level in designated time constraints.
- Maintained exceptional CSI ratings above manufacturer’s average by delivering industry-best services.
- Maximized customer service levels by time-efficiently fulfilling customer-specific needs.
- Boosted service delivery timeline by creating and executing robust service delivery roadmaps.
- Drove growth options by proposing management on updated marketing/sales approaches.
Zone Lead | Supervisor at Amazon Fresh
Amazon
04.2019 - 02.2022
- Supervised, developed, and guided a team of a minimum of 10 associates
- Effectively managed and ensured seamless workflow by resolving any problems that may arise in a timely manner, responding to associates’ questions, while carrying out duties as a floor leader
- Facilitated associates with standard operating procedures and ensured smooth execution of inventory workflow process
- Provided training to the new associates and deliver onboarding support
- Ensured seamless workflow by timely resolving routine problems
- Delivered proactive support in merchandising, product display, and the day-to-day management of the associates and their daily tasks
- Monitored operations to execute inventory planning
- Audited vendor-managed inventory and provided necessary training to the vendors
- Liaised with customers to resolve the recent purchase-related problem, aimed at improving client satisfaction
- Provided operational support to the management, including merchandising, safety, reporting, supply orders, and labor allocation
Education
High School Diploma -
North Penn High School
Lansdale, PA06-2017
Skills
- New Business Development
- Customer Service Functions
- Team Building & Leadership
- Regulatory Compliance
- Conflict Resolution & Mitigation
- Staff Training & Development
- Strategic Planning & Execution
- Cross-functional Collaboration
- Relationship Development
- Proficient in CDK Service, DealerTrack, Xtime
- New Market Identification
- Workflow Scheduling
- Continuous Improvement
- Administrative Operations
- Corrective Action Plans
Timeline
Service Advisor
Brakes Plus
01.2025 - 06.2025
Express Service Advisor
Kendall Subaru Of Fairbanks
08.2023 - 01.2024
Service Advisor
Volkswagen of Springfield
02.2023 - 07.2023
Assistant Service Manager
Volkswagen, North Penn Imports
02.2022 - 01.2023
Zone Lead | Supervisor at Amazon Fresh
Amazon
04.2019 - 02.2022
High School Diploma -
North Penn High School
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