Gabriella Torres
Milwaukee,WI
Summary
Enthusiastic and reliable professional. Dedicated to ensuring that every guest enjoys a memorable dining experience. Skilled in communication, anticipating customer needs, and time management. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Front of House Team Member
Explorium
10.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided excellent customer service in busy brewpub setting.
- Managed and served drinks, took orders, and ensured guest satisfaction.
- Upsold menu items and promoted specials to enhance revenue.
Front of House Team Member
Rock Bottom Restaurant
02.2017 - 11.2022
- Delivered top-tier customer service, upselling, and promoting menu items.
- Resolved customer issues and maintained guest satisfaction.
- Coordinated banquet events and ensured smooth operations.
- Provided on-site training.
Instructional Aide
The Richardson School
08.2020 - 12.2020
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers to help with classroom and workload management.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Front of House Team Member
Cafe Benelux
03.2018 - 09.2018
- Built strong working relationship with colleagues to foster team-oriented atmosphere, resulting in seamless service delivery.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Technical Diploma - Digital Marketing
Milwaukee Area Technical College
Milwaukee, WI05.2022
Associate of Arts -
Milwaukee Area Technical College
Milwaukee, WI05.2020
Skills
- Excellent customer service experience
- Detail orientated
- Time management
- Adaptable and teachable
- Exceptional communication skills
- High-volume dining
Timeline
Front of House Team Member
Explorium
10.2022 - Current
Instructional Aide
The Richardson School
08.2020 - 12.2020
Front of House Team Member
Cafe Benelux
03.2018 - 09.2018
Front of House Team Member
Rock Bottom Restaurant
02.2017 - 11.2022
Technical Diploma - Digital Marketing
Milwaukee Area Technical College
Associate of Arts -
Milwaukee Area Technical College
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