GABRIELLA TORRES
Hargill,USA
Summary
Reliable and adaptable professional with a strong background in security, customer service, administration, and childcare. Brings over five years of experience across diverse roles requiring attention to detail, effective communication, and multitasking. Proven ability to maintain safe environments, resolve conflicts, and provide exceptional support to both clients and teams. Holds a certificate in dental assistance and demonstrates a passion for helping others, whether in high-paced public settings or one-on-one care. Recognized for professionalism, dependability, and a commitment to excellence in every position held.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Deployed Services
Donna, TX
08.2023 - 03.2025
- Greeted and assisted guests, providing information and support regarding facility and services
- Conducted routine patrols on foot and by vehicle to ensure site security
- Screened individuals using handheld wands and walk-through magnetometers
- Controlled access to restricted areas and enforced facility regulations
- Reported incidents and maintained compliance with PREA guidelines
- Maintained a visible security presence to deter potential threats
Customer Service Representative
Senture
McAllen, TX
03.2021 - 02.2023
- Managed customer inquiries via phone and live chat using Salesforce
- Resolved complaints efficiently while ensuring high levels of satisfaction
- Maintained accurate documentation of interactions and resolutions
- Followed communication procedures and provided technical support when needed
Receptionist
Manny’s AC
Edinburg, TX
03.2019 - 04.2021
- Oversaw front desk operations and maintained accurate records
- Handled financial tracking, budgeting, and payroll duties
- Managed accounts payable/receivable and processed transactions
Teacher’s Aide
The Apple Tree Daycare Inc
Edinburg, TX
01.2019 - 01.2020
- Assisted lead teachers with lesson plans and student supervision
- Ensured children’s safety during daily routines and outdoor play
- Helped organize meals and interactive learning activities
Caregiver
San Mateo Learning Academy
Edinburg, TX
09.2018 - 12.2019
- Provided attentive care and support for young children
- Prepared meals and led educational and recreational activities
- Maintained a safe, nurturing environment
Education
Registered Dental Assistant Certificate -
The College of Health Care Professions
McAllen, TX04-2019
High School Diploma -
Johnny G. Economedes High School
Edinburg, TX06.2018
Skills
- Security & Safety Protocols - Experienced in access control, patrols, surveillance, and enforcing PREA guidelines in high-security environments
- Conflict Resolution & De-escalation - Skilled in handling tense situations with professionalism and empathy
- Customer Service Excellence - Strong background in managing inquiries, resolving complaints, and creating positive experiences across phone, chat, and in-person channels
- Administrative Support - Proficient in financial tracking, payroll, scheduling, and maintaining accurate records
- Childcare & Educational Support - Dedicated to nurturing and educating children in structured and safe environments
Timeline
Unarmed Security Guard
Deployed Services
08.2023 - 03.2025
Customer Service Representative
Senture
03.2021 - 02.2023
Receptionist
Manny’s AC
03.2019 - 04.2021
Teacher’s Aide
The Apple Tree Daycare Inc
01.2019 - 01.2020
Caregiver
San Mateo Learning Academy
09.2018 - 12.2019
Registered Dental Assistant Certificate -
The College of Health Care Professions
High School Diploma -
Johnny G. Economedes High School