Pilates
Gabriella Tripp
Ithaca,MI
Summary
Professional with focus on leading and managing barista teams, ensuring high-quality service, and maintaining operational efficiency. Strong background in beverage preparation, customer service, and inventory management. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and upholding company standards.
Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.
Overview
4
4
years of professional experience
Work History
Barista, Shift Lead, Assistant Manager and Manager
Mission Street Biggby
04.2023 - 09.2025
- Supervised daily operations, ensuring smooth workflow during peak hours.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock consistency and availability.
- Implemented quality control measures to enhance beverage presentation and taste accuracy.
- Developed team schedules, optimizing staff coverage for operational efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Enhanced customer satisfaction by providing high-quality beverages and efficient service.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created new training guidelines, and provided staff orientation and training.
- Optimized labor costs by closely monitoring staffing levels during peak times without compromising on quality or service delivery.
- Trained and mentored new baristas on beverage preparation and customer service best practices.
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Prepared and served high-quality coffee beverages, ensuring customer satisfaction and consistency.
- Operated espresso machines and brewing equipment, maintaining cleanliness and functionality.
- Managed inventory levels, restocking supplies to ensure seamless operations during peak hours.
- Handled cash transactions accurately, balancing registers at the end of shifts.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained cleanliness and organization of the coffee bar, adhering to health regulations.
- Implemented efficient workflows during peak hours to minimize wait times and maximize sales.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Promoted additional items with beverages, increasing store sales.
- Helped management keep adequate supply on hand by notifying of shortages.
Housekeeping Room Attendant
Soaring Eagle Casino
09.2022 - 12.2022
- Maintained cleanliness and organization of guest rooms following established standards.
- Utilized cleaning equipment and supplies efficiently to uphold safety protocols.
- Inspected rooms for maintenance issues, reporting findings to management promptly.
- Collaborated with team members to ensure timely completion of daily housekeeping tasks.
- Implemented best practices in room sanitation, enhancing overall guest satisfaction ratings.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Responded to requests from patrons for linens and toiletries.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
Barista
Biggby
04.2022 - 09.2022
- Ensured compliance with health and safety regulations, maintaining a clean and organized workspace.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Prepared high-quality espresso beverages while maintaining consistency in flavor and presentation.
- Provided excellent customer service by engaging with customers and addressing their needs promptly.
- Operated coffee brewing equipment, ensuring adherence to safety and sanitation standards.
- Collaborated with team members to create a positive work environment focused on customer satisfaction.
- Developed knowledge of menu items, enabling effective recommendations based on customer preferences.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Housekeeper
Soaring Eagle Waterpark And Hotel
05.2021 - 12.2021
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Performed detailed cleaning tasks, including dusting, vacuuming, and sanitizing bathrooms and kitchen areas.
- Assisted in training new staff on cleaning protocols and safety procedures for optimal performance.
- Utilized industrial cleaning equipment effectively to ensure high standards of hygiene and sanitation.
- Managed inventory of cleaning supplies, coordinating restocking efforts to prevent shortages.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Executed thorough cleaning and sanitization of guest rooms and common areas.
Education
High School Diploma -
Alma High School
Alma, MI05-2019
Skills
- Barista training
- Cash handling proficiency
- Cleanliness standards
- Espresso machine operation
- Shift scheduling
- POS system operation
- Supply ordering
- Promotional strategies
- Staff management
- Opening and closing procedures
- Microsoft Excel
- Disciplinary Write-ups
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Manager, Biggby Coffee - issued 06/24/2025- 06/24/2028 expiration
- Certified Barista, Biggby Coffee - issued 06/12/2025
- Certified Percolator, Biggby Coffee - issued 06/12/2025 -06/12/2028 expiration
Accomplishments
- Memorized ingredients and recipes for 104+ specialty drinks.
- Supervised team of at least 20 staff members.
- Promoted to Shift Lead after 2 months.
- Promoted to Assistant Manager after 6 months.
- Promoted to Manager after 8 months
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsInterests
Weight Lifting
Art
Photography
Health/ Nutrition
Human Psychology
Holistic Health
Tattoos
Fashion
Timeline
Barista, Shift Lead, Assistant Manager and Manager
Mission Street Biggby
04.2023 - 09.2025
Housekeeping Room Attendant
Soaring Eagle Casino
09.2022 - 12.2022
Barista
Biggby
04.2022 - 09.2022
Housekeeper
Soaring Eagle Waterpark And Hotel
05.2021 - 12.2021
High School Diploma -
Alma High School