Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriella Vaz Trevisan

South Bend,IN

Summary

Adept Optician with a proven track record at Walmart, excelling in optical measurements and customer service. Skilled in insurance verification and passionate about enhancing patient satisfaction through meticulous quality control and effective communication. Demonstrated ability to increase sales by understanding and addressing customer needs, backed by a strong foundation in optical dispensing and patient history documentation.

Overview

1
1
year of professional experience

Work History

Optician

Walmart
06.2024 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.

Restaurant Hostess

Sakura Japanese Sushi And Grill
02.2023 - 08.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

Bachelor of Science - Biomedical Sciences

Grand Valley State University
Allendale, MI
04.2024

High School Diploma -

Berrien Springs High School
Berrien Springs, MI
06.2020

Skills

  • Customer Service
  • Optical Measurements
  • Insurance Verification
  • Computer Skills
  • Insurance Billing
  • Repairing Glasses
  • Optical dispensing
  • Multifocal Lenses Knowledge
  • Optical Equipment Operation
  • Prescription Interpretation
  • Optical Terminology
  • Attention to Detail
  • Quality Control
  • Patient History Documentation

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Optician

Walmart
06.2024 - Current

Restaurant Hostess

Sakura Japanese Sushi And Grill
02.2023 - 08.2023

Bachelor of Science - Biomedical Sciences

Grand Valley State University

High School Diploma -

Berrien Springs High School

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Gabriella Vaz Trevisan