Gabriella Velasaquez
Haltom City,Texas
Summary
Dynamic Clinic Manager at Pediaplex with a proven track record in enhancing patient satisfaction through streamlined operations and effective staff training. Skilled in clinical management and employee development, I successfully reduced appointment wait times while fostering a collaborative team environment. Proficient in Microsoft Excel and committed to exceptional customer service.
Overview
10
10
years of professional experience
Work History
Clinic Manager
Pediaplex
08.2021 - 07.2025
- Oversaw daily clinic operations to ensure efficient patient flow and optimal resource utilization.
- Implemented process improvements to enhance patient satisfaction and reduce wait times.
- Managed staff scheduling and performance evaluations to promote a collaborative work environment.
- Developed training programs for new employees to ensure adherence to clinic protocols and standards.
- Led team meetings focused on best practices, fostering a culture of continuous improvement among staff.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
Behavioral Health Technician
Actions Behavior Center
07.2020 - 08.2021
- Assisted in implementing individualized treatment plans for clients with behavioral health challenges.
- Monitored patient behavior and reported changes to healthcare team for timely interventions.
- Facilitated group therapy sessions, promoting communication and social skills among participants.
- Maintained accurate documentation of patient progress and adherence to treatment goals.
Preschool Teacher
Lapetite Academy
06.2015 - 07.2020
- Developed engaging lesson plans fostering creativity and critical thinking in preschool-aged children.
- Implemented daily activities promoting social skills, emotional development, and cognitive growth.
- Collaborated with parents to create individualized learning strategies for diverse student needs.
- Maintained a safe and nurturing classroom environment encouraging exploration and discovery.
- Assessed student progress regularly, adapting teaching methods to enhance learning outcomes.
- Trained new staff on curriculum execution and classroom management techniques, ensuring consistency.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
Education
Bachelor of Science - Psychology
Purdue University
West Lafayette, INSkills
- Administrative leadership
- Clinical management
- Employee training
- Customer service
- Computer skills
- Microsoft Excel
- Time management
- File organization
- Customer and client relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
Timeline
Clinic Manager
Pediaplex
08.2021 - 07.2025
Behavioral Health Technician
Actions Behavior Center
07.2020 - 08.2021
Preschool Teacher
Lapetite Academy
06.2015 - 07.2020
Bachelor of Science - Psychology
Purdue University