Gabriella Villanueva
Las Vegas,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Children's Bone & Spine Surgery
Las Vegas, Nevada
12.2023 - Current
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Checked patients in and out for appointments and collected co-payments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Administrative Assistant
Smoke Ranch Surgery Center
Las Vegas, NV
09.2021 - 12.2023
- Greeted and checked in patients, collected patients information accurately and efficiently, also processed payments such as copays and past due balances
- Reviewed and prepared patients chart prior to visits to ensure accuracy of demographic data and update records accordingly
- Assisted with back-office duties such as filling paperwork, organizing documents and preparing mailings
- Answered phone calls promptly, managed voicemails and returned messages as needed
- Scheduled follow-up appointments for patients based on doctor's instructions
- Performed copying, faxing and printing tasks to organize and distribute important documents
Front Desk Receptionist
Nevada Comprehensive Pain Center
Vegas, NV
04.2020 - 06.2021
- Checked in patients, accepted copays and scheduled follow up appointments
- Scanned insurance cards and relevant documentation to complete patient chart, indexed files into EHR system
- Protected patients by observing strict HIPPA guidelines
- Answered multi-line phone system and directed callers to requested personnel and departments
- Carried out daily tasks by professionaly communicating with physicians, nursing staff, and medical assistants
- Straightened up and sanitized waiting room to maintain neat and comfortable for patients
Loan Processor/Collections Manager
Pioneer Loan Center
Las Vegas, Nevada
10.2010 - 10.2016
- Processed auto title loans, evaluated financial status, creditworthiness and collateral of each applicant to determine risk level of granting loan
- Reached out to borrowers with delinquent accounts to pursue payments and negotiate repayment plans
- Placed courtesy calls to remind clients of payment due dates
- Accepted checks, debit and credit cards, and money orders
- Bookkeeping and money count daily before starting shift
- Cleaned and organized lobby and reception areas to maximize guest comfort
Loan Officer/Collections Representative
Nevada Title & Payday Loans
Las Vegas, Nevada
12.2007 - 06.2010
- Processed auto title & payday loans, guided borrowers through loan application process, providing clear information about loan options and requirements
- Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy
- Analyzed applicant's financial status, credit and property evaluations to determine feasibility of granting loans
- Prepared reports for customers with delinquent and irreconcilable accounts.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Received and submitted payments and applied amounts to customer balances.
Utility Pool Porter
Flamingo Hotel & Casino
Las Vegas, NV
03.2007 - 12.2007
- Serviced facility bathrooms following schedule to clean, remove trash and restock supplies
- Prepared facilities for special events by bringing out and setting up stored furniture
- Conducted specialized clean-up procedures and used proper equipment when attending to blood spills or hazardous materials clean-up
- Completed proper handwashing, trash storage and disposal and wore protective clothing to follow infection control procedures
- Maintained welcoming environment by periodically picking up trash around the pools, bar and gambling area
- Maintained excellent customer service towards guests, management and co-workers
Education
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06.2002
Skills
- Preparing applications
- Reviewing financial paperwork
- Organize files
- Customer service
- Filing and sorting
- Scheduling appointments
- Relationship building
- Spanish fluency
- Teamwork
- Multitasking
- Cash handling
Languages
Spanish, Full Professional
Languages
Spanish
Professional
Timeline
Medical Receptionist
Children's Bone & Spine Surgery
12.2023 - Current
Administrative Assistant
Smoke Ranch Surgery Center
09.2021 - 12.2023
Front Desk Receptionist
Nevada Comprehensive Pain Center
04.2020 - 06.2021
Loan Processor/Collections Manager
Pioneer Loan Center
10.2010 - 10.2016
Loan Officer/Collections Representative
Nevada Title & Payday Loans
12.2007 - 06.2010
Utility Pool Porter
Flamingo Hotel & Casino
03.2007 - 12.2007
High School Diploma -
John C. Fremont Senior High School
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