Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
Generic

Gabriella Vivas

Sparks,NV

Summary

Operations leader with over ten years of experience in team management, workflow optimization, and productivity enhancement in dynamic settings. Expertise in Microsoft Office Suite, staff scheduling, payroll, procurement, and labor analysis. Skilled in policy implementation, team leadership, and achieving key performance indicators consistently. Transitioning into a new industry to leverage strategic thinking and leadership capabilities for organizational growth.

Overview

12
12
years of professional experience

Work History

Senior Room Operations Manager

Marriott International
03.2024 - 03.2025
  • Flex Manager traveling to varies hotels to provide support in rooms operations.
  • Executed daily hotel operations, prioritizing effective staff scheduling and labor management.
  • Designed training programs that improved employee skills and elevated service quality.
  • Partnered with department heads to address guest service issues in a timely manner.
  • Analyzed performance metrics to uncover opportunities for process enhancements.
  • Oversaw ordering, inventory management, and vendor relations across departments.
  • Optimized internal procedures, leading to greater efficiency and reduced delays.
  • Performed regular performance reviews and mentored team members to exceed targets.
  • Compiled comprehensive reports on travel trends and costs using spreadsheet tools.

Director of Welcome (Front Office Operations)

W San Francisco
02.2023 - 03.2024
  • Oversaw front office operations, prioritizing team leadership and guest service excellence.
  • Developed operational strategies for luxury hotel services in a competitive environment.
  • Established partnerships by fostering relationships with local businesses.
  • Collaborated with senior leadership to define and achieve long-term company objectives.
  • Implemented training programs that enhanced staff efficiency, ensured policy compliance and upholding luxury standard.
  • Managed departmental payroll, scheduling, and labor forecasting using Kronos and Excel.
  • Coordinated cross-functional efforts to maintain safety and corporate regulatory compliance.

Rooms Operations Manager

W San Francisco
10.2021 - 02.2023
  • Implemented operational changes that enhanced productivity and improved service KPIs
  • Supported budgeting, resource planning, and process documentation
  • Oversaw employee onboarding and enforced departmental policy and procedure standards
  • Utilized data tools such as GXP, MRDW, and GuestVoice for performance tracking and reporting

Multi-Property Payroll Administrator

St. Regis
San Francisco
11.2019 - 12.2021
  • Processed and reviewed payroll for two properties, ensuring 100% accuracy and timely submissions
  • Monitored timecard compliance, vacation accruals, and overtime usage using Kronos and Excel
  • Served as liaison between accounting, HR, and department leaders for payroll resolution and audits

Guest Services Supervisor

JW Marriott
San Francisco
03.2019 - 11.2019
  • Handled front desk administrative tasks including cash handling, reporting, and guest record updates
  • Resolved guest issues efficiently, balancing policy enforcement with customer satisfaction
  • Trained and mentored staff on service standards and operational procedures.

Spa Receptionist

Hyatt Regency Lake Tahoe
Incline Village, NV
06.2018 - 03.2019
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.

Night Auditor / Overnight Manager

The Ritz-Carlton
Truckee
08.2018 - 03.2019
  • Conducted nightly financial reconciliation and generated detailed performance reports.
  • Maintained safe overnight operations, prioritizing safety protocols and team productivity.
  • Prepared daily revenue reports for management review and strategic analysis.
  • Reconciled cash drops and credit card transactions to identify auditing discrepancies.
  • Verified accuracy of charges posted before submitting final bills to guests.

Front Desk / VIP Services Manager

Harrah’s & Harveys
Lake Tahoe
08.2013 - 09.2018
  • Managed high-volume front desk team, overseeing hiring, scheduling, and development processes.
  • Collaborated with marketing and operations teams to enhance VIP guest services and streamline procedures.
  • Regularly surpassed performance benchmarks in guest satisfaction and operational efficiency.
  • Supervised VIP staff to guarantee exceptional service delivery and guest experiences.
  • Conducted training on luxury service standards and effective customer engagement techniques.

Education

Bachelor of Science - Psychology

University of Nevada
Reno, NV

Skills

  • Microsoft Office Suite
  • Payroll administration and management
  • Inventory control and oversight
  • Staff supervision and scheduling
  • Policy implementation and compliance
  • Cross-functional collaboration
  • Problem-solving and conflict resolution
  • Training and development strategies
  • High productivity standards
  • Performance metrics analysis

Core Competencies

Microsoft Word, Excel, Outlook, Kronos, Sertifi, Opera, GXP, GuestVoice, Lightspeed, MRDW, Payroll Administration, Scheduling, Policy Implementation, Labor Management, Ordering & Inventory, Staff Supervision, Training & Development, Morale Building, Cross-Functional Collaboration, High Productivity Standards, Procedural Efficiency, Problem-Solving, Multi-Property Oversight

Timeline

Senior Room Operations Manager

Marriott International
03.2024 - 03.2025

Director of Welcome (Front Office Operations)

W San Francisco
02.2023 - 03.2024

Rooms Operations Manager

W San Francisco
10.2021 - 02.2023

Multi-Property Payroll Administrator

St. Regis
11.2019 - 12.2021

Guest Services Supervisor

JW Marriott
03.2019 - 11.2019

Night Auditor / Overnight Manager

The Ritz-Carlton
08.2018 - 03.2019

Spa Receptionist

Hyatt Regency Lake Tahoe
06.2018 - 03.2019

Front Desk / VIP Services Manager

Harrah’s & Harveys
08.2013 - 09.2018

Bachelor of Science - Psychology

University of Nevada

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