Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Meister Vogt

Tahoe Vista,CA

Summary

Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

13
13
years of professional experience

Work History

Executive Kitchen Manager

Tunnel Creek Cafe
Incli, NV
04.2015 - 11.2021
  • Received, organized and rotated paper goods and food ingredients.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Supervised staff preparing and serving [Number] meals per day.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Worked closely with [Job title], chef and cooks to determine menu plans for special events or occasions.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Created new safety procedures manual that met local regulations and disseminated to bartenders and wait staff.
  • Obtained highest rating from county health department year over year.

Limousine Driver

Self Employed Services
Northern California, CA
01.2009 - 03.2020
  • Transported high-value clients with professionalism and discretion.
  • Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.
  • Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.
  • Drove town cars, buses, party vehicles and other vehicles to meet customer needs.
  • Responded to specific locations at designated times to handle customer reservations.
  • Relayed location information to dispatch service and checked on next appointments.
  • Avoided passenger displeasure and damage to items by stowing belongings with care.
  • Completed individual and business documentation on-time and with minimal errors.
  • Determined appropriate fare amounts, accepted payments and issued receipts.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Followed regular schedule of pickups for individual customers and groups.
  • Prepared detailed reports outlining trip, vehicle, and passenger details.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Added fluids, checked tires, and kept interior and exterior spotless as part of vehicle upkeep.
  • Inspected vehicle and personally handled routine upkeep.
  • Drove range of limousines, shuttle busses and company cars.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Kept bus orderly with strong control over passenger behaviors.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.

Guest Service Agent

The Cottage Inn
Tahoe City, CA
12.2013 - 03.2015
  • Managed guest check-in and check-out procedures.
  • Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
  • Checked schedule of events to complete pre-planning and prevent issues.
  • Performed checks on rooms and overall property daily.
  • Filled in for front desk, housekeeping, events planning and food and beverage.
  • Established clear policies for concierge, front desk and guest relations team members.
  • Oversaw special arrivals and departures and discreetly hosted celebrities and sports personalities.
  • Developed and implemented training plans for new and experienced employees.
  • Coached employees on sticking to budget designed by guest services manager.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Responded to and resolved guest issues or complaints.
  • Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.

Education

High School Diploma -

Nevada Union High School
Grass Valley, CA
06.1996

Skills

  • Cost Control
  • Team Collaboration and Leadership
  • Staff Supervision
  • Safe Food Handling
  • Food and Beverage Management
  • Performance Monitoring
  • Kitchen Management
  • Policy and Procedure Enforcement
  • Productivity Improvement
  • Multitasking and Organization
  • Complaint Resolution
  • Inventory Management
  • Shift Scheduling
  • Verbal and Written Communication
  • Vendor Relations
  • Problem-Solving
  • Team Building
  • Quality Assurance
  • Budget Management
  • Staff Training and Development
  • Customer Service
  • Portioning Understanding
  • Performance Improvement
  • Managing Deliveries
  • Fire Safety Regulations
  • Employee Performance Evaluations
  • Front of House Management
  • Profit Optimization
  • Recruitment and Hiring
  • Relationship Building
  • Delegating Assignments and Tasks
  • Menu Pricing and Writing
  • Anticipating Problems
  • Problem Solving
  • Money Handling
  • Documentation and Recordkeeping
  • Portion Control
  • Health Code Compliance
  • Monitoring Food Preparation

Timeline

Executive Kitchen Manager

Tunnel Creek Cafe
04.2015 - 11.2021

Guest Service Agent

The Cottage Inn
12.2013 - 03.2015

Limousine Driver

Self Employed Services
01.2009 - 03.2020

High School Diploma -

Nevada Union High School

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Gabriella Meister Vogt
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