Gabriella Wilson
Virginia Beach,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive satisfaction and foster customer loyalty. Track record of effectively collaborating with team members to achieve objectives and maintain positive work environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Uptown Cheapskate
05.2025 - 09.2025
- Assisted customers in selecting and purchasing merchandise, enhancing overall shopping experience.
- Maintained organized sales floor through effective merchandising and inventory management practices.
- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Collaborated with team members to meet daily sales goals and improve store performance.
To Go Host
Texas Roadhouse Steakhouse
03.2025 - 09.2025
- Greeted guests promptly, ensuring positive first impressions.
- Managed To Go Order system efficiently to optimize quick turn times.
- Assisted servers by communicating wait times and special requests effectively.
- Monitored To Go area for cleanliness and guest satisfaction throughout service.
- Collaborated with team members to enhance overall guest experience during peak hours.
- Handled guest inquiries and concerns calmly, contributing to a welcoming environment.
- Maintained knowledge of menu items to provide accurate information to guests.
- Handled high-pressure situations with composure, effectively managing large orders or unexpected events during busy shifts.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Crew Member
Dunkin' Donuts
01.2023 - 12.2023
- Provided exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated coffee brewing equipment, maintaining quality standards for beverages.
- Managed cash register transactions accurately, minimizing discrepancies and enhancing efficiency.
- Trained new crew members on operational procedures and customer interaction techniques.
Education
Associate of Arts - Nail Art
Rischard's Beauty Academy
Greenville SC11-2024
High School Diploma -
Manteo High School
Manteo, NC05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Cash register operation
- Sales expertise
- POS system operation
- Guest relations
- Dining area maintenance
- Chinese
- Sales
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
Uptown Cheapskate
05.2025 - 09.2025
To Go Host
Texas Roadhouse Steakhouse
03.2025 - 09.2025
Crew Member
Dunkin' Donuts
01.2023 - 12.2023
Associate of Arts - Nail Art
Rischard's Beauty Academy
High School Diploma -
Manteo High School