Gabriella Wolkiewicz
Albion,MI
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
9
9
years of professional experience
Work History
Care Supervisor/Scheduling Coordinator
Total Care, LLC
Marshall, MI
05.2019 - Current
- Report and discuss daily/weekly reports with case managers
- Build strong relationship with current clients
- Staff scheduling for a 24/7 team
- Provide feedback and issue resolution to staff
- Prospecting new potential clients
- Training/Onboarding new staff members
Customer Service Representative
HomeTeam Pest Defense
01.2018 - 04.2019
- Maintaining quality customer relationships that were consistent with Home Team Pest Defense Standards
- Received and processed customer checks daily
- Collection debt and accounts receivable
- Provided information to prospective customers, initiating new service and properly setting up customer accounts
Server/Training Manager
Brass Tap
01.2017 - 06.2018
- Greeting incoming customers with a positive, vibrant attitude
- Presented menus, serving and helping customers select food/beverages
- Issue bills and accept payments
- Collaborate with other restaurant servers and kitchen/bar staff to solve problems to maximize customer service
- Training/Onboarding new staff
Pharmacy Technician
RX Reverse
10.2015 - 06.2016
- Sort incoming medication delivery in a secure facility
- Record quantity and type of medication in the system
- Maintained fast-paced, efficient work status
- cGMP, SOP, 5S
- DEA and FDA regulations
Sales Team
Kellogg Community
03.2015 - 10.2015
- Handling outbound and inbound calls from external and internal customers
- Transferring customer calls with complex inquiries to appropriate staff
- Recognizing, documenting, and informing the supervisor of trends in internal and external customer calls
- Recommending process improvements and researching misapplied payments
- Resolving customer support related issues and providing proper solutions via troubleshooting techniques
Appointment Coordinator
The Johnson Group
02.2022 - 03.2023
- Design and implement overall recruiting strategy
- Develop and update job descriptions and job specifications
- Perform job and task analysis to document job requirements and objectives
- Prepare recruitment materials and post jobs to appropriate job board/newspaper/colleges/etc
- Source and recruit candidates by using databases, social media, etc.
Education
Associate in Business Management -
Kellogg Community College
Battle Creek, MI05-2025
Skills
- Microsoft Proficient
- Positive and upbeat attitude
- Strong communication skills
- Organizational skills and techniques
- Quick learner, multi-tasker and problem solver
- Administrative management experience
Timeline
Appointment Coordinator
The Johnson Group
02.2022 - 03.2023
Care Supervisor/Scheduling Coordinator
Total Care, LLC
05.2019 - Current
Customer Service Representative
HomeTeam Pest Defense
01.2018 - 04.2019
Server/Training Manager
Brass Tap
01.2017 - 06.2018
Pharmacy Technician
RX Reverse
10.2015 - 06.2016
Sales Team
Kellogg Community
03.2015 - 10.2015
Associate in Business Management -
Kellogg Community College