Summary
Overview
Work History
Education
Skills
Veterinaryskillsexperience
Accomplishments
Volunteerpositions
Research
Timeline
Generic

Gabriella Zarrelli

Staten Island,USA

Summary

Adept Veterinary Assistant with a proven track record at Banfield Pet Hospital, showcasing expertise in veterinary procedures and exceptional client communication. Skilled in vaccine administration and patient care, I excel in enhancing patient flow and educating pet owners. My dedication has significantly improved client satisfaction and operational efficiency.

Overview

19
19
years of professional experience

Work History

Veterinary Assistant/Client Service Coordinator

Banfield Pet Hospital
Woodbridge, NJ
04.2023 - Current
  • Assisting veterinarians and other veterinary assistants, drawing blood, obtaining fecal, giving dewormer, drawing up vaccines, administering SQ fluids, Proheart 6/12, Cytopoint, vaccines; intakes/dicharge
  • Client Service Coordinator - scheduling appointments, confirmation calls, follow-up calls from sick patients the day prior, client connection calls - reminding clients when their pets are due for vaccines, dentals, heartworm prevention, and bloodwork; faxing prescription requests; ensuring the clients are having an overall good experience at the hospital, training staff, client education
  • Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Maintained accurate medical records of all patients.
  • Obtained information and history from clients to maintain medical charts.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
  • Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Advised clients on animal care, nutrition and behavior problems.
  • Trained new veterinary staff on office procedures and requirements.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Educated clients on proper animal health care routines.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Scheduled and confirmed appointments based on customer availability.
  • Monitored incoming emails from clients and responded accordingly within 24 hours.

Office Administrator

Floral Sentiments Couture
Englishtown, NJ
01.2006 - 02.2024
  • Office work to include filing, answering phones, taking orders, making appointments, setting up events, attending bridal shows, and assisting in design work for special events; managing the office; end of day; billing; payroll; day of event coordination
  • Developed strong relationships with clients through excellent customer service skills.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Organized and maintained filing systems, including electronic databases and records.
  • Reviewed employee time sheets for accuracy prior to submission for payroll processing.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Processed financial documents, contracts, expense reports and invoices.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Coordinated and managed daily administrative operations of the office.

Veterinary Technician/Receptionist

Kenilworth Animal Hospital
Kenilworth, NJ
09.2022 - 03.2023
  • Answering phones, giving lab results to clients, making and confirming appointments, scheduling and confirming surgeries, assisting in surgeries, monitoring anesthesia, setting up for surgeries, giving SQ and IM injections, obtaining patient history from clients, assisting veterinarian in room with patients/clients, getting TPR, giving IV fluid therapy, preparing medications, going over medication instructions with clients, making invoices, preparing samples to go to the lab, doing SNAP tests, working weekly with animal shelters to perform spay and neuters, and logging controlled medications
  • Operated anesthesia, oxygen and monitoring equipment.
  • Tracked and scheduled follow-up appointments for animal treatment.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
  • Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.

Veterinary Assistant

Tuder Veterinary Group
10.2021 - 11.2021
  • Restrained dogs and cats, drew up vaccines, set up for blood draws, prepped blood to be sent out, took patient history from client, drew up medications for patient, went over prescribed medications with clients, made flushes, stocking clinic, assisted veterinarian and vet techs
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Advised clients on animal care, nutrition and behavior problems.
  • Released patients to owners with care directions from veterinary staff.
  • Assisted veterinarians in examining animals.

Seasonal Worker

Macy’s Staten Island Mall
11.2017 - 01.2018
  • Worked in many departments including women’s, children’s, home, shoes, handbags
  • Inventory
  • Working at register and effectively handling customer concerns
  • Signing new customers up for Macy's credit card
  • Assisting customers in the floor
  • Organizing clothing on the tables, moving items to right place on the shelves

Education

Veterinary Medicine

Ross University School of Veterinary Medicine
01.2021

Bachelor’s of Science - Biology

Wagner College
01.2017

Biology

Marymount Manhattan College
01.2014

Skills

  • Casting
  • Sheep Celiotomy
  • Dog Spay
  • Sheep Skin Incision
  • Donkey Nerve ID
  • Cat Spay
  • Sheep Castration
  • Donkey Arthrocentesis
  • Sheep and Donkey Physical Exams
  • Sheep Blood Draw
  • Microsoft Word
  • PowerPoint
  • Excel
  • Avimark
  • Cornerstone
  • Client communication
  • Veterinary procedures
  • Patient care
  • Record keeping
  • Customer service
  • Time management
  • Appointment scheduling
  • Medical record-keeping
  • Pharmacy inventory
  • Vaccine administration
  • Laboratory procedures
  • Veterinary terminology
  • Reception support
  • Reception duties
  • Patient flow management
  • Client education
  • Effective communication
  • Verbal and written communication
  • Supply ordering and restocking
  • Cash drawer balancing

Veterinaryskillsexperience

  • Casting, 07/01/21, Assisted in placing and removing a half limb fiberglass cast on a horse model.
  • Sheep Celiotomy, 07/01/21, Served as anesthetist; administered premeds and intubated.
  • Dog Spay, 07/01/21, Served as anesthetist; administered premeds and performed catheter placement.
  • Sheep Skin Incision, 07/01/21, Performed skin incision on the left flank.
  • Donkey Nerve ID, 06/01/21, Served as anesthetist; placed a jugular catheter and performed an abaxial nerve block.
  • Cat Spay, 06/01/21, Served as one of the surgeons.
  • Sheep Castration, 06/01/21, Performed a closed castration.
  • Donkey Arthrocentesis, 06/01/21, Performed arthrocentesis of tibiotarsi joint.
  • Sheep and Donkey Physical Exams, 02/01/21, Performed full physical exams and wrote SOAPs and Addendums.
  • Sheep Blood Draw, 02/01/21, Took blood sample from jugular vein in a sheep.

Accomplishments

  • Tri Beta Biological Honor Society, 05/01/15
  • Wagner College Scholarship, 05/01/14
  • Dean’s List, 10/01/15
  • Marymount Manhattan College Scholarship, 05/01/14

Volunteerpositions

  • CompleteCare Veterinary Center, Office and Reception Assistant, 06/01/16, 12/01/16
  • Staten Island Zoo, Intern, 08/01/14, 01/01/15
  • Staten Island Zoo, Summer Camp Volunteer, 08/01/14, 08/01/14
  • Staten Island Civic Organization, Volunteer, 01/01/09, present
  • Richmond Masonic Association, Volunteer, 01/01/09, present
  • HOOPH (Helping Others Overcome Personal Handicaps), Volunteer, 01/01/09, 12/31/18
  • Snug Harbor Cultural Center, Volunteer, 01/01/11, 12/31/11
  • Staten Island Children’s Museum, Volunteer, 01/01/12, 12/31/12
  • Bread of Life Food Drive, Volunteer, 01/01/09, 12/31/11
  • Operation Christmas, Volunteer, 01/01/09, 12/31/09
  • Holy Family Church, Volunteer, 01/01/09, 12/31/11
  • Seton Nursing Home, Volunteer, 01/01/10, 12/31/13

Research

  • Zebra Fish Response Research, 01/01/16, 05/31/16, Conducted experiments on zebra fish responses to sight vs. sight and smell.
  • Zebra Fish Response Research, 08/01/16, 12/31/16, Conducted experiments on zebra fish responses to sight vs. sight and smell vs. just smell.

Timeline

Veterinary Assistant/Client Service Coordinator

Banfield Pet Hospital
04.2023 - Current

Veterinary Technician/Receptionist

Kenilworth Animal Hospital
09.2022 - 03.2023

Veterinary Assistant

Tuder Veterinary Group
10.2021 - 11.2021

Seasonal Worker

Macy’s Staten Island Mall
11.2017 - 01.2018

Office Administrator

Floral Sentiments Couture
01.2006 - 02.2024

Veterinary Medicine

Ross University School of Veterinary Medicine

Bachelor’s of Science - Biology

Wagner College

Biology

Marymount Manhattan College

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Gabriella Zarrelli