GABRIELLA ZEGARRA
Harrison,USA
Summary
Results-oriented dental professional with over 10 years of experience in dental insurance, treatment coordination, and patient consultation. Bilingual in English and Spanish, skilled in managing treatment planning, billing, and patient relationships. Demonstrated ability in enhancing case acceptance and optimizing patient service and production goals.
Overview
11
11
years of professional experience
Work History
Insurance Coordinator
Mountain View Family Dental
Chattanooga, USA
03.2025 - Current
- Verify dental insurance benefits, review coverage limitations, deductibles, annual maximums, waiting periods, and estimated patient portions.
- Coordinate treatment scheduling, insurance-related follow-up, financial arrangements, and outstanding documentation to support case completion.
- Discuss financing and payment options, answer financial questions, and help patients overcome barriers to accepting recommended treatment.
- Coordinated patient consultations and treatment presentations, facilitating understanding of recommended dental treatment and next steps.
- Partner with doctors and the clinical team on treatment planning, case presentation, urgency, and patient communication.
- Maintained consistent follow-up with patients, enhancing treatment acceptance and supporting practice production goals.
- Built patient trust by clearly and compassionately explaining procedures and financial information.
Office Manager / Dental Sales Consultant
Aspire Economy Dentures and Dental Care
Chattanooga, USA
03.2023 - 03.2025
- Coordinated treatment options, presented treatment plans, and scheduled patients to support monthly production goals.
- Coordinated patient scheduling, treatment follow-up, financial discussions, and resolution of patient concerns.
- Managed daily clinical and business operations while supporting staff, patient flow, and office priorities.
- Oversaw daily clinical and business operations, facilitating staff support, patient flow, and office priorities.
- Verified dental insurance benefits and treatment coverage and documented information in Open Dental.
- Ran daily, monthly, and aging reports for corporate leadership and monitored practice performance.
- Addressed complex patient concerns and complaints requiring management-level escalation, ensuring a positive patient experience.
Dental Department Customer Service / Sales Representative
BlueCross BlueShield of Tennessee
Chattanooga, USA
09.2018 - 05.2023
- Provided customer service and education to members regarding dental insurance plans, benefits, coverage, and available products.
- Guided members in understanding dental benefits, resolving concerns, and navigating insurance-related questions to enhance member satisfaction.
- Processed dental claims and handled inbound calls, providing timely support through click-to-chat services to improve member experience.
- Applied comprehensive knowledge of dental procedures and corresponding dental codes when assisting members.
- Processed dental claims, handled inbound calls, and provided support through click-to-chat services.
- Maintained and prepared detailed reports for major employment groups, ensuring accuracy while efficiently managing tasks in a fast-paced environment.
Receptionist / Billing Administrator
Aspire Economy Dentures and Dental Care
Chattanooga, USA
05.2015 - 08.2018
- Verified dental insurance benefits and submitted claims, ensuring timely processing and minimizing delays.
- Scheduled patient appointments and treatments while maintaining accurate patient records in practice software to enhance patient flow.
- Supported front-office operations, patient communication, and timely internal and external correspondence.
- Maintained the daily schedule and helped ensure production goals were supported each week.
- Delivered professional customer service to patients and callers, effectively resolving inquiries and concerns to improve patient satisfaction.
Education
CNA - Nursing
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Central High School
Chattanooga, TNSkills
- Insurance Verification & Benefits
- Dental Claims & Billing
- Dental Coding & Procedures
- Open Dental & Dentrix
- Treatment Coordination
- Scheduling & Follow-Up
- Treatment Plan Presentation
- Financial discussions
- Patient consultations
- Performance Metrics
- Conflict resolution
- Bilingual: English & Spanish
Timeline
Insurance Coordinator
Mountain View Family Dental
03.2025 - Current
Office Manager / Dental Sales Consultant
Aspire Economy Dentures and Dental Care
03.2023 - 03.2025
Dental Department Customer Service / Sales Representative
BlueCross BlueShield of Tennessee
09.2018 - 05.2023
Receptionist / Billing Administrator
Aspire Economy Dentures and Dental Care
05.2015 - 08.2018
CNA - Nursing
Chattanooga State Community College
High School Diploma -
Central High School