Assisted businesses in mitigating workload shortfalls by accepting brief shift opportunities via the app.
Streamlined onboarding process by rapidly understanding unique operational systems of each store.
Maintained knowledge of sales and promotions, return policies, and security practices.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Soccer Referee
Metro DC-VA State Referee Program
Washington, D.C.
08.2019 - Current
Fostered a spirit of fairness and sportsmanship among players and teams.
Prepared detailed game reports, documenting incidents and rulings for league review.
Engaged in post-game reviews, reflecting on decisions and identifying areas for improvement.
Managed crowd control measures to ensure a safe environment for players and spectators.
Refereed soccer games in different leagues and play levels, ranging from young beginner games to state championship tournaments.
Student Basketball Manager
Oakton High School
Vienna, VA
10.2021 - 03.2024
Directed finance-related tasks at a team-operated youth basketball event, including oversight of food spending and tuition payments.
Accurately maintained records of game statistics including baskets, fouls, substitutions, timeouts, and total points.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Receptionist
Vogue Nail Lounge
Vienna, VA
03.2021 - 05.2022
Processed payments using the POS system accurately and efficiently, while adhering to proper cash handling procedures.
Oversaw scheduling, payment processing, and service management for a team exceeding fifteen spa and nail technicians.
Greeted customers, answered questions, provided information about nail salon services, and answered a large number of calls and scheduling requests daily.
Demonstrated excellent customer service skills by providing warm welcome, friendly attitude and professional demeanor at all times.
Education
Intended Dual Degree - International Relations And Business
Michigan State University
East Lansing, MI
05-2028
High School Diploma -
Oakton High School
Vienna, VA
06-2024
Skills
First aid and CPR
Teamwork and collaboration
Assertiveness
Quick thinking
Problem-solving
Time management
Multitasking and prioritization
Technological proficiency
Customer service
Point of Sale System Proficiency
Appointment scheduling
Store opening and closing
Retail store operations
Timeline
Retail Worker
Reflex - Flexible Retail Work
05.2024 - Current
Student Basketball Manager
Oakton High School
10.2021 - 03.2024
Receptionist
Vogue Nail Lounge
03.2021 - 05.2022
Soccer Referee
Metro DC-VA State Referee Program
08.2019 - Current
Intended Dual Degree - International Relations And Business