GABRIELLA C. Urgiles

• Creating a positive customer experience in returns by ensuring accurate transactions and/or orders and maintaining a wait time of fewer than 5 minutes dealing with about 90 customers per hour
• Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
• Nominated as an “IKEA Buddy,” this teaches and guides new associates

• Maintaining a calm demeanor during periods of a high volume of customers (150 or more) or unusual events to keep the store operating to standard and to set a positive example for the next shift team
• Assisted with 9 new partners training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication while multitasking.
• Awarded Partner of the Quarter within 2 months of hire.

• Supported various engineering tasks with intention of developing technical, social, and ethical skills.
• Assisted senior engineers and management with clerical duties to keep the department functioning and workflows running smoothly.
• Collaborated with senior engineers our project and offered insight.

• Assisted with bookkeeping, financial reporting, and payroll

• Developed skills in using fabrication equipment, lathe, laser, CNC machining, and welding machines such as TIG and MIG welders

• Collaborated with the engineering intern team to design and build a motorized drift trike

• Our team worked together to build the frame for the drift trike in AutoCAD