Gabriella E. Aquino Villeda
LYNN,MA
Summary
As I've gained experience and skills I have learned to be versatile and dynamic, I excel in customer service and cash handling, enhancing customer satisfaction and store efficiency. Skilled in multitasking and communication, I foster teamwork and contribute significantly to operational success, demonstrating a strong commitment to excellence and a positive work environment!
Overview
2
2
years of professional experience
Work History
Sales Associate/Stocker/Customer Service Cashier
Victoria's Secret & PINK
10.2024 - Current
- Organized shelves to enhance store appeal and promote merchandise.
- Handled cash transactions accurately and per policy.
- Built customer relationships to encourage repeat business.
- Managed returns and exchanges following store policy.
- Learned product details to assist customers effectively.
- Communicated clearly with customers, team, and supervisors.
- Collaborated with team to achieve store goals.
- Maintained displays according to company standards.
Front Desk Recieptionist
The Braces Place
11.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding fist impressionrs by warmly greeting paitents upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced patient satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
Cashier/Associate/Customer Service
Dunkin' Donuts
07.2023 - 04.2024
- Welcomed customers and met their needs.
- Assisted teammates to promote teamwork.
- Prepared beverages with high quality.
- Ensured food quality for customer satisfaction.
- Developed drink expertise through Dunkin' training.
- Maintained a fast-paced, organized workflow.
- Applied training to boost productivity, efficiency, and organized workflow in a fast-paced setting.
Customer Service Cashier
Market Basket Food Stores
04.2023 - 07.2023
- Handle cash, credit card, and mobile payments accurately.
- Use store payment systems efficiently; ensure correct change and confidentiality.
- Bag items while processing transactions to streamline checkout.
- Keep checkout area organized and ensure smooth customer flow.
- Assist with restocking and maintaining store cleanliness.
- Support colleagues to enhance store efficiency and teamwork.
- Commit to a positive customer experience, making each shopper feel valued.
Education
High School Diploma -
Lynn Classical High School
07-2024
Skills
- Physical
- Multi-tasked
- Cash Handling
- Communication Skills
- Organizational Skills
- Pricing
- Sales
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Outgoing Personality
- Barista experience/Serving
- Technical
- POS
- HIPAA
- Customer service
- Basic math
- Telephone etiquette
- Data confidentiality
- Conflict resolution
- Appointment scheduling
- Inventory Tracking
- Computer skills
- Languages
- Spanish - Fluent/Native Language
- English - Fluent
- Portuguese - Beginner/Learner
Timeline
Front Desk Recieptionist
The Braces Place
11.2024 - 03.2025
Sales Associate/Stocker/Customer Service Cashier
Victoria's Secret & PINK
10.2024 - Current
Cashier/Associate/Customer Service
Dunkin' Donuts
07.2023 - 04.2024
Customer Service Cashier
Market Basket Food Stores
04.2023 - 07.2023
High School Diploma -
Lynn Classical High School
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