Gabriella Nitschke
Boise,ID
Summary
Skilled leader including managing and coaching associates. Goal oriented, solution oriented, reliable, dependable, and flexible. Increased efficiency with sales, customer experience, and operations. Skilled multitasker and loves to learn new things. Consistenly recognized as coachable, patient, and works well with others. I have four years of experience in management. Two years experience as an 1st Assistant Manager, one year as an Assistant Manager/Acting Store Manager, and five years as an Front Desk Agent at full service hotels.
Overview
8
8
years of professional experience
Work History
Senior Front Desk Agent
Grove Hotel
Boise, Idaho
04.2024 - Current
Served as senior front desk agent, acting reservations agent, and acting manager on duty
Managed billing, addressed front desk inquiries, and resolved reservations questions
Delivered full service experience to enhance guest satisfaction
Supported managers by executing daily operational tasks across departments
Front Desk Agent
Hyatt Place Boise Towne Square Mall
Boise, USA
09.2023 - 04.2024
- Proficient in Check In Experience
- Excellent in Guest Services
- In Charge of Front Desk, Bar, Restaurant, and Maintenance When Managers Are Gone
Senior Front Desk Agent
Hyatt Regency Bellevue
Bellevue, USA
04.2022 - 09.2023
- Senior Front Desk Agent
- Skilled in upgrading room types
- Proven success rate of 80% capture
- Efficient in full service check ins
- Great at Customer Service
Assistant Manager/Acting Store Manager
Fred Meyer Jewelers, a division of the Kroger Company
Seattle, USA
03.2021 - 01.2022
- Assisted in increasing profitability and efficiency with metrics
- Acting store manager in all aspects including communication with repairs
1st Assistant Manager
Yankee Candle Company
Bellevue, USA
09.2018 - 11.2020
- Increased efficiency in floorset through planning and thoughtful time management
- Assisted with recruitment and hiring process
- Increased efficiency with sales and operations
- Oversaw training and development of all associates
Education
Certificate Medical Assistant - Medical Assistant
Idaho Medical Academy
Boise, ID 07.2026 - 09.2026
Emerson High School
Kirkland, WASkills
- Sales results
- Operational audits
- Multitasking
- IT and maintenance issues
- Customer service
- Leadership
- Coaching
- Operational task completion
- Shipment management
Awards
Outstanding Achievement Award in District 6 for FMJ
Languages
Outstanding Achievement Award in District 6 for FMJ
Timeline
Certificate Medical Assistant - Medical Assistant
Idaho Medical Academy
07.2026 - 09.2026
Senior Front Desk Agent
Grove Hotel
04.2024 - Current
Front Desk Agent
Hyatt Place Boise Towne Square Mall
09.2023 - 04.2024
Senior Front Desk Agent
Hyatt Regency Bellevue
04.2022 - 09.2023
Assistant Manager/Acting Store Manager
Fred Meyer Jewelers, a division of the Kroger Company
03.2021 - 01.2022
1st Assistant Manager
Yankee Candle Company
09.2018 - 11.2020
Emerson High School