Gabriella R. Monge
Maricopa,AZ
Summary
(Bilingual)Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution, and order processing. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Front End Manager/Customer Service Manager
Walmart
04.2021 - Current
- Customer Service
- Public Money Management
- De-escalation of any conflict or violent situations
- Motivated,coached and developed office teams to improve key performance area via constant interaction and communication
- Responsible for overall success and operations of the front end and customer service desk
- Manage daily accounting/cash vault
- Manage multiple employees
- Provided a safe and healthy work environment
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cashier Customer Service
Walmart
04.2021 - 12.2021
- Operated a point of sales register
- Took orders/cooked meals
- Carried boxes of various weights of inventory in cafeteria kitchen
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Experienced Lifeguard/ExperienceLifeguard/Cashier Manager
Belen High School
04.2015 - 05.2017
- Operated a point of sales register
- Collected payments from clients
- Made change for clients
- Provided outstanding customer service to clients
- Ensure client safety, enforced rules and responded to client needs and/or injuries
- Provided a safe environment as trained in CPR and NSL.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
Education
GRADS -
Belen High School
High School Diploma -
UNM-VC
No Degree - CNA Certificate
UNM VC
Skills
- Experience with
- Microsoft Word and PowerPoint
- 35 WPM, Cash Handling, Office Skills
- Document Management
- Administrative Support
- Clerical Support
- Fraud prevention
- Staff Supervision
Timeline
Cashier Customer Service
Walmart
04.2021 - 12.2021
Front End Manager/Customer Service Manager
Walmart
04.2021 - Current
Experienced Lifeguard/ExperienceLifeguard/Cashier Manager
Belen High School
04.2015 - 05.2017
GRADS -
Belen High School
High School Diploma -
UNM-VC
No Degree - CNA Certificate
UNM VC
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