Hi, I’m
Gabriella Stavola
Oceanport,NJ
Summary
I am a business minded worker and have been working in different environments since 14 Years old, starting with the towel room at my fathers Cabana Club. I worked my way up to working in the office where I learned costumer service, computer programs, paper filing, contract printing and other skills. I then went on the hostess for 2 summers at Avon Pavillion learning communication skills, collaborative thinking and planning, and people pleasing skills. I then went on to be in control of the "front end' of the cafe located at Driftwood Cabana Club. There I learned to food run, close and open the cafe, balance the cash drawer and close out the computers, open cash drawers and handle transactions, as well as prepare things like coffee, milk shakes and pastries. Over all I have a large spectrum of experience and am willing to adapt to any new work environments.
Overview
3
years of professional experience
Work History
Avon PavillionBradley Beach, NJ
Restaurant Hostess
05.2021 - 06.2022
Job overview
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
Seahorse Cafe Monmouth Beach, NJ
Cafe Front End
05.2023 - 09.2023
Job overview
- Memorized making different coffees and milk shakes
- Packaged and served Pastries and deserts
- Packaged and brought hot food from the kitchen to costumers in a timely manner
- attended to incoming orders for the kitchen and front end
- Opened, closed, and attended to cafe alone as an manager after other associates went to college
- Perfected costumer service and food and drink service
- kept the environment cleanly at all times
Driftwood Cabana Club Monmouth Beach, NJ
Front Desk Associate
05.2020 - 07.2021
Job overview
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
Education
Brookdale Community CollegeLincroft, NJ
from GED
Skills
- Member Support
- Order Management
- POS Systems
- Inventory Stocking
- Payment Processing
- Cash Handling
- Customer Relations
- Payment Collection
- Drawer Balancing
- Customer Service
- Customer Assistance
- Product Recommendations
- Currency Counting
- Price Identification
- Service Minded
- Analytical Thinking
- Problem-Solving
- Cash Register Operation
- Return and Exchange Processing
- Total Payment Calculation
- Team Collaboration
- Cash Drawer Balancing
- Training and Mentoring
- Cooperative Attitude
- Staff Supervision
- Till Counting
- Effective Customer Upselling
- Basic Mathematics
- Credits and Refunds
References
- Driftwood Cabana Club, Office Manager (Chely) - 8486679150
- Previous Restaurant Manager of Avon Pavillion (Lisa) - 7328902736
- Current part time Job Drifthouse by David Burke Mangers (RJ Taylor) - 7326163676, (Hafid)- 3476241615
Availability
- Available to work 30-40 hours a week
- need a minimum of 40 hours
- preferably opening shifts however I can also work doubles and nights here and there
Timeline
Cafe Front End
Seahorse Cafe
05.2023 - 09.2023
Restaurant Hostess
Avon Pavillion
05.2021 - 06.2022
Front Desk Associate
Driftwood Cabana Club
05.2020 - 07.2021
Brookdale Community College
from GED
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