Gabrielle Allard
Colorado Springs,CO
Quote
TIme is a cruel lover, and she breaks her house apart at its bones.
You know comfort is no good reason for standing still,
And idle hands build nothing that you can call your own.
Levi the Poet
Summary
A self-driven, resourceful team-player with a passion for developing and mastering new skills in an ever-changing technological environment, I have extensive experience using innovative and analytical approaches to successfully modernize workplaces and improve process efficacy, and I am well-versed in cross-functional business operations, including the implementation of empirical, solution-focused strategies for fostering integrity-based decision-making while mitigating risks, improving service quality, maintaining legal and regulatory compliance, and embracing necessary changes as they occur.
Education
Bachelor of Science - Social Work, Psychology
Colorado State University - Pueblo
Pueblo, CO2013
Skills
- Certified Scrum Master and strong understanding of Agile Principles of Development
- Cross-functional Team Leadership and Program Development
- Chart Auditing, Data Compilation, Risk Management, Incident Reporting, and Plans of Correction
- Time Management, Federal and State Regulatory Compliance, and Attention to Detail
- Prioritizing Projects with Competing Deadlines
- Customer Service, Interpersonal Effectiveness, and Conflict Resolution
- Linux Operating Systems, Healthcare Information Technology Programs, JavaScript and C (in training)
- Microsoft Office Applications, and strong typing skills (98-100 wpm)
- Team Building, Team Leadership, Curriculum Development and Employee Training
- Architectural Design, Logo Design, Editing Software, Website Maintenance
- Crisis Intervention, Dialectical Behavior Therapy Skills Training, and Individualized Treatment Planning
Overview
13
13
years of professional experience
Work History
ATU Compliance Specialist
Health Solutions, Acute Treatment Unit
Pueblo, CO
04.2019 - 06.2022
- Meet competing deadlines and exceed productivity and performance expectations (ranked Top Tier in company for productivity in every annual review since taking promotion.
- Conduct monthly and daily audits to ensure department compliance under Office of Behavioral Health, Beacon Health, HCPF, and HIPAA, as well as compliance within company policies and procedures; never received less than 97% compliance on any state or stakeholder audit.
- Collaborate with Business Intelligence department to develop and implement innovative tools to improve efficiency of audit processes within ATU;
- Maintain consistent correspondence with other departments through participation in various committees and subcommittees (Audit Committee, Telehealth Committee, Safety Committee, Cultural Competency Committee, Data Subcommittee and Steering Committee), presenting audit data findings and plans of correction when needed, and testing efficacy of newly developed forms for upcoming changes to company’s Electronic Record Software;
- Collect adverse and critical incident reports from within department and file those with Colorado Department of Healthcare Policy and Financing;
- Take on supervisory role within Acute Treatment Unit, accommodating to various schedules and learning types, by creating and providing workflows with visual screenshots, setting up video meetings or making unit visits when necessary, providing direction when existing staff are out of compliance, and constructive instruction when staff need additional help understanding process or procedure;
- Review applications for employment and interview and train incoming staff, as well as oversee existing staff compliance with various in-services required annually;
- Provide hands-on assistance on unit when staff or clients are overwhelmed, by helping to create safe, inclusive, and welcoming atmosphere, providing support and encouragement, and building trust with both clients and staff;
- Collected feedback from staff to present entire unit renovation plan, which was approved by CEO and implemented during first year in this position.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved grievance-related conflicts and negotiated mutually beneficial agreements between parties.
Health Care Specialist III
Health Solutions, Acute Treatment Unit
Pueblo, CO
09.2015 - 04.2019
- Developed group curriculum based entirely on Dialectical Behavior Therapy (Mindfulness, Interpersonal Effectiveness, Emotion Regulation, and Distress Tolerance) and effectively implemented it into daily unit schedule with Director’s permission;
- Interviewed incoming adult clients and conducted thorough admission process to include creating individualized Treatment Plans specific to each client;
- Facilitated skills training group sessions to provide clients with DBT, illness management and recovery education, life skills, goal-setting strategies, future safety planning, and appropriate social interaction;
- Maintained active consultation with each client’s family and/or community agency involved with client’s life situation;
- Maintained competency and proficiency with organization’s electronic health record, and kept accurate, complete, and up-to-date records with 100% compliance with company, state, and federal policies and procedures;
- Effectively worked with multidisciplinary team to ensure overall unit safety among clients and workers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Behavioral Health Specialist
Parkview Medical Center, Acute Inpatient Psychiatric Unit
Pueblo, CO
09.2013 - 05.2016
- Conducted intake interviews and established treatment plans and interventions related to individual patient goals;
- Conducted and recorded Educational Group Therapy sessions for up to 15 adult patients and additional 10 senior patients at any given time;
- Assessed and recorded patient behavior and evaluated progress in treatment based on observations in regard to mood, affect, participation in treatment interventions, and ability to effectively utilize healthy coping techniques;
- Audited patient treatment plans and medical records for OBH compliance with Director’s instruction;
- Assisted Case Managers with Discharge Planning and communicated with neighboring mental health agencies during overall discharge process;
- Remained calm and professional in high stress situations by resolving potential unsafe behavior with verbal redirection, distraction techniques, and safe physical restraint when absolutely necessary.
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
- Used Meditech and related HIPAA compliant healthcare record software to document patient information, progress notes and treatment plans.
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural, behavioral, mentally disabled, and linguistic needs of clients and families served.
Philanthropy Chairman
Alpha Sigma Alpha Sorority
01.2012 - 01.2013
- Coordinated and planned various philanthropic events throughout community and initiated and maintained relationships with outside organizations on and off campus, to include (but not limited to) the following projects:
- Operation Paintbrush: Managed team and painted houses for elderly, disabled, and low-income families in Pueblo;
- Special Olympics: Assisted Pueblo Special Olympics in organizing various events including Field Day and Bowling;
- Cherish the Child: Assisted in coordinating events to raise child abuse awareness and prevention throughout Pueblo community
- Alternative Spring Break Program: spent one week on Pine Ridge Reservation, building porches, bunk beds, and painting houses; and became submerged in Lakota culture.
- Supported staff members and volunteer leadership in cultivating donor relationships.
- Designed and implemented fundraising strategies and techniques to engage donors and close pledges and gifts.
- Engaged in collaborative problem-solving for fundraising and donor development.
- Organized and managed portfolio of donors and cultivated and built authentic relationships through frequent personalized contact.
- Established technical strategy for entire company, accounting for overall business goals, budgetary limitations and resource allocation.
- Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
- Integrated on-site assets with external inventory tracking databases to better manage company-wide tracking of Alpha Sigma Alpha's philanthropic effect on the southern Colorado community.
- Managed up to 8 individual projects simultaneously for philanthropic life-cycle development throughout the organization and the community.
- Supported staff members and volunteer leadership in cultivating donor relationships.
- Analyzed profit-loss fundraising activities to monitor progress and reach organizational goals.
- Researched and selected development platforms for philanthropic projects, prioritizing cost-effective, reliable solutions to promote our brand, while improving the well-being of the community at large.
Tutor
TRIO Student Learning Center
Pueblo, CO
01.2012 - 05.2013
- Acted as tutor for various subjects, including but not limited to: Psychology, Social Work, Mathematics, English, and Writing;
- Acted as mentor, encouraging healthy study habits and promoting good student-teacher relationships.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses through empowerment practices.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Met with students and discussed educational goals and expectations.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
- Provided homework assistance using specific curriculum and materials.
Orientation Leader
Colorado State University, Pueblo
Pueblo, CO
06.2012 - 08.2012
- Planned and coordinated activities for incoming freshman;
- Participated in intensive training for team-building techniques;
- Assisted incoming freshman with becoming familiar with campus and community resources.
- Assisted with transition to college life by providing one-on-one support.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Provided directions and general information to visitors regarding popular events and places of interest.
- Coordinated and led group campus tours of up to 30 students in a group setting.
- Sustained collaborative relationships with faculty, staff and administration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Developed team communications and information for regular meetings.
Senator
Colorado State University Pueblo, Associated Student Government, Large
Pueblo, CO
12.2011 - 05.2013
- Was active member of Student Health Fees Committee and Security Committee;
- Spearheaded efforts toward increasing security on campus, as well as increasing availability of health-care practitioners on campus;
- Worked with campus agencies to increase student input in various campus matters.
- Frequently met with staffers to discuss daily activities and discuss legislation and constituent issues.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at campus meetings and individual meetings with various departments.
- Developed and strengthened political partnerships to further agendas.
- Determined campaign strategies for media advertising, positions on issues and public appearances.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided specific, measurable, attainable, realistic, and tangible solutions to problems.
Intern
Colorado Springs Independent Newspaper
Colorado Springs, CO
04.2009
- Gained experience with public relations within El Paso Colorado area;
- Learned and applied interpersonal skills and interviewing skills.
- Provided clerical support, addressing routine and special requirements
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking detailed messages for various staff members.
- Assisted with projects by applying strong analytical skills and studies.
- Completed research, compiled data and assisted in timely reporting.
- Developed business, financial and analytical skills in fast-paced work environment.
- Collaborated with team to optimize workflow and achieve objectives;
- Took meeting notes and compiled paperwork to support department.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Enhanced production of community event reviews or upcoming event announcements to exceed community-related goals within the company.
Accomplishments
- July 2022: Official Scrum Master Certification and completion of 20 SEUs
- Annual: Certificate of Completion of American Heart Association CPR training
- Annual: Certificate of Completion of Nonviolent Crisis Intervention Training through Crisis Prevention Institute (CPI)
- 2018: 65 Certificate of Attendance and 65 contact hours awarded for successful completion of the Dialective Behavior Therapy Intensive Training through Behavioral Tech Linehan Institute Training Company (65 CEU’s approved by the NASW Colorado State Chapter, from January 2018 to October 2018)
- 2016: Certificate of completion for attendance and participation at the Mental Health in the Sangres Symposium in recognition of Mental Health Awareness Month (6 Continuing Education Units/ CEU’s, May 18th, 2016)
- 2015: Successful Completion of QMAP (Qualified Medication Administration Person)
- 2015: Certificate of Training for the completion of Principles of Addiction Treatment, to include 21 hours DBH approved credit and DBH exam passed (May 15-17, 2015)
- 2012: Certificate of Completion of the Student Leadership Experience in Glenwood Springs, CO, on January 13th, 2012
- 2012: Student Leadership and Involvement Award finalist for the Service Award in recognition of outstanding leadership, dedication, and service to the University
- 2012: Fulfilled the International Tutor Program Certification requirements for the CRLA Regular Tutoring Certificate, Certified Tutor Level 1
- 2011-2012: Award for Outstanding Project of the Year as Senator At Large in Associated Student Government at CSU-Pueblo
- 2011-2012: Award for Outstanding Safety Committee participation as Senator At Large in Associated Student Government at CSU Pueblo
- 2011: Certificate recognizing 100% participation and commitment to the goals and intended outcomes of the Emma Coleman Frost Leadership Development Institute through the Alpha Sigma Alpha foundation as Philanthropy Chairman
Affiliations
Scrum Alliance Member (2022 to present)
Alpha Sigma Alpha Sorority - Philanthropy Chairman (2012 to 2013)
Volunteer Experience
Alpha Sigma Alpha Sorority Member, Philanthropy Chairman
Coordinated and planned various philanthropic events throughout the community and initiated and maintained relationships with outside organizations on and off campus, to include (but not limited to) the following projects:
- Operation Paintbrush: Managed a team and painted houses for elderly, disabled, and low-income families in Pueblo;
- Special Olympics: Assisted the Pueblo Special Olympics in organizing various events including Field Day and Bowling;
- Cherish the Child: Assisted in coordinating events to raise child abuse awareness and prevention throughout the Pueblo community.
Alternative Spring Break Program
- Spent one week on Pine Ridge Reservation, building porches, bunk beds, and painting houses; and became submerged in Lakota culture.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ATU Compliance Specialist
Health Solutions, Acute Treatment Unit
04.2019 - 06.2022
Health Care Specialist III
Health Solutions, Acute Treatment Unit
09.2015 - 04.2019
Behavioral Health Specialist
Parkview Medical Center, Acute Inpatient Psychiatric Unit
09.2013 - 05.2016
Orientation Leader
Colorado State University, Pueblo
06.2012 - 08.2012
Philanthropy Chairman
Alpha Sigma Alpha Sorority
01.2012 - 01.2013
Tutor
TRIO Student Learning Center
01.2012 - 05.2013
Senator
Colorado State University Pueblo, Associated Student Government, Large
12.2011 - 05.2013
Intern
Colorado Springs Independent Newspaper
04.2009
Bachelor of Science - Social Work, Psychology
Colorado State University - Pueblo
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