Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabrielle Allen

Summary

ACI Learning IT Student | Retired Air Force Veteran | Air Transportation Professional | Student at Austin Community College | Targeting CompTIA A+, Net+, Sec+, ITIL Certs by 6/2023 Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Versona
11.2021 - 12.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Air Transportation Specialist

United States Air Force
02.2018 - 12.2021
  • Inspected all received aircraft parts to verify compliance with FAA regulations.
  • Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
  • Fostered military transportation safety and efficiency.
  • Assessed competing priorities to determine necessary supplies, vehicles and personnel to complete transport duties.
  • Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Supported cargo mobility and contingency operation to spearhead AMC programs.

Customer Service Associate

RaceTrac
07.2017 - 02.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Education

Skills

  • Microsoft Office
  • Troubleshooting
  • Computer Hardware
  • Windows Server
  • Information Technology
  • Technical Support
  • SQL
  • Gabrielle Allen - page 1
  • Google Drive
  • Engineering Principles
  • Coordinate Events
  • Microsoft Windows
  • Google Docs

Timeline

Assistant Manager

Versona
11.2021 - 12.2021

Air Transportation Specialist

United States Air Force
02.2018 - 12.2021

Customer Service Associate

RaceTrac
07.2017 - 02.2018

Gabrielle Allen