Gabrielle Amaker
Tmobile
Ridgeville,SC
8
years of professional experience
Dedicated customer service professional with extensive experience in complaint handling, payment processing, and appointment scheduling. Proven ability to resolve inquiries efficiently and enhance customer satisfaction.
Work History
Customer Care Associate
9 Months- Assisted customers with account management, billing questions, and device troubleshooting.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Maintained good call control to quickly uncover questions and keep call times low.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
- Adapted quickly to new tools and software for improved operational efficiency in support tasks.
- Documented customer interactions accurately in CRM systems to ensure seamless follow-up.
- Managed over 50 customer calls per day
Customer Service Representative
5 Years 11 Months- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Collaborated with team members to streamline customer service workflows, improving efficiency and response times.
- Trained new staff on operational procedures and systems, fostering a knowledgeable and effective team environment.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Managed over 50 calls a day and increased sales by 10 percent
- Filled out titles for drivers picking up cars, also filed copies of the sign titles to keep track up the cars going out of our systems
- Assisted customers with setting an appointment to pick up vehicle or vehicles
Education
Bachelor of Arts - Speech Pathology
High School Diploma
Skills
Software Proficiency
Problem-solving skills
Administration tasks
Attention to detail
Time management
Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved The Employee of the Year award at Copart Auto Auctions 2024
Employee of the year 2024 at Copart
Awarded Employee of the Year (2024) out of a team of 50+ professionals for consistently exceeding performance targets, improving workflow efficiency by 15%, and demonstrating exceptional leadership.
Timeline
Customer Care Associate
Tmobile
10.2025 - 07.2026Read More
Customer Service Representative
Copart Auto Auctions
07.2018 - 06.2024Read More
South Carolina State University
Bachelor of Arts from Speech Pathology
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Woodland High School
High School Diploma
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