Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gabrielle Araujo

San Antonio,TX

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with 5 years of healthcare experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Patient Referral Coordinator

Gi Alliance
San Antonio, TX
10.2023 - Current
  • Assured regulatory compliance and professionalism across patient service.
  • Drafted letters to referring physicians notifying them of referral status or changes in care plans.
  • Screened incoming requests for referrals, verifying accuracy of information and eligibility requirements.
  • Received and routed care team messages and documents to appropriate staff.
  • Communicated with patients regarding their referral status, providing updates when necessary.
  • Compiled reports detailing the number of referrals processed on a daily, weekly, monthly basis.
  • Reviewed patient records and medical history prior to making any recommendations or decisions related to referral requests.
  • Advised health care professionals on appropriate procedures for obtaining authorizations from insurance companies for referrals.

Patient Care Coordinator

MacGregor Medical Center
San Antonio, TX
06.2019 - 10.2023
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Assured regulatory compliance and professionalism across patient service.
  • Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Reviewed data obtained from referring physicians for completeness and accuracy.
  • Completed relevant insurance and other claim forms.
  • Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
  • Determined medical necessity of requested services by reviewing patient records and corresponding with providers as needed.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Pulled patient charts for upcoming appointments.
  • Obtained information by contacting appropriate personnel or patients.
  • Organized patient charts, gathering medical histories, lab results and consents.

Restaurant Hostess

IHOP
San Antonio, TX
03.2017 - 03.2021
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Took orders for food and drinks and delivered them to guests.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.

Education

High School Diploma -

Luther Burbank High School
San Antonio, TX
05-2019

Associate of Applied Science -

San Antonio College
San Antonio, TX

Skills

  • Maintaining Confidentiality
  • Insurance Verification
  • Scheduling Appointments
  • Referral Tracking
  • Database Coordination
  • Insurance Practices
  • Inventory Management
  • Articulate Communication
  • Office Administration
  • Customer Service

References

References available upon request.

Timeline

Patient Referral Coordinator

Gi Alliance
10.2023 - Current

Patient Care Coordinator

MacGregor Medical Center
06.2019 - 10.2023

Restaurant Hostess

IHOP
03.2017 - 03.2021

High School Diploma -

Luther Burbank High School

Associate of Applied Science -

San Antonio College
Gabrielle Araujo