Dynamic and results-oriented Payroll and Human Resources Specialist with exceptional leadership capabilities and a proven track record in organizational effectiveness and team motivation. Committed to contributing to a forward-thinking company that values growth and innovation in HR activities. Expertise in delivering outstanding customer service within the healthcare sector, adept at managing patient inquiries and resolving issues swiftly to enhance satisfaction levels. Strong communication and problem-solving skills ensure seamless experiences for both employees and patients, driving operational efficiency across departments.
Implemented organizational systems that improved document retrieval and reduced processing time.
Coordinated schedules for staff and meetings, optimizing team collaboration and communication.
Developed training materials for new employees, enhancing onboarding experience and knowledge retention.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Optimized office space utilization, leading to more efficient and productive work environment.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Completed weekly payroll for 20 employees.
Certified Personal Trainer
Rare Breed Training Co.
06.2017 - Current
I work closely with my clients to target training in their health and nutrition needs, as well as their physical physique. Using strength training macronutrients and High intensity Interval training to achieve physical and necessary health goals. As well as being a trainer, I work closely with all members to provide them with rates and memberships to the gym. I find a great reward helping others achieve their goals and overcome health issues, seeing them gain a great emotional strength from their success.
Director and Administrator of Human Resources Department
Horizon Valley Home Health
11.2021 - 03.2024
Responsible for overseeing more than 120 personnel within the home health agency. Managing all recruitment, facilitating interviews for open positions, verifying eligibility, qualifications, licensing, and credentials for various health care disciplines within the company. Create employment contracts, organize training, establish payroll, 401k and hire benefit packages. Communicate closely with employees regarding expiring licensing, credentials, and documents required to maintain accurate and current employee files. Work closely with all departments, communicating safety, and tasks required to maintain compliance. Maintain various reports and records required for all departments.
Led strategic initiatives to enhance patient care delivery and operational efficiency.
Developed and implemented policies ensuring compliance with healthcare regulations and industry standards.
Payroll Specialist and Human Resource Assistant
DBX, Inc.
07.2012 - 02.2019
Managed all primary payroll needs for the electrical contractor’s company. Specialized in the hiring of several employees and apprentices, managed complex payroll variations for multiple employees, counties, and districts. Kept records of weekly certified payroll reports and reported certified payrolls to the DIR weekly for multiple entities. I have training and certificates; certified with the DIR’s training program As well as a Notary Public. I also carried out your normal secretarial office duties; phones, emails, copies, faxes, reports, contracts, and bids for this specific business.
Scheduling Coordinator / Treatment Coordinator
Petrol Orthodontics
06.2005 - 01.2011
Input the schedule for three office locations, schedule patient appointments and proper procedures, lead daily office huddle with all doctors and staff. Answer and respond in a timely manner to high-volume phone calls and messages. Order supplies for all offices and be responsible for the materials to be in the proper locations. Manage all patient information in the computer from intake, input, updating any necessary fields. Filing and managing all patient charts from the patient start of treatment to completion of treatment. Verify patient insurance, draw up patient treatment contracts from start of care to end of care, process initial copy, and witness contracts. Post payments, fees and run transactions with different payment methods. Print various reports, and records and make sure to communicate with our patients through e-mail messages, while maintaining an organized work environment that would show the patients that they are my primary concern.
Education
High School Diploma -
Redondo Union High
Redondo Beach
06.1999
Skills
Excel
Office Equipment
Schedule Appointments
Multi-line Phone System
Medical Terminology
Knowledge HIPPA Compliance
Customer service
Office management
Organizational skills
Office administration
Data entry
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 10 staff members.
Achieved great results by completing Medical Survey with accuracy and efficiency.
Trained and mentored employees.
Certification
CPR, Red Cross -2027
Certified , Personal Trainer-2017
Nutrition Certified-Fit Body Bootcamp
Coaching Certified - Fit Body Bootcamp
Notary License - 2018-2023
Interests
Gym Workouts
Enjoy participating in [activity] for overall physical and mental well-being
Team Sports
Passionate about balancing physical health with mental and emotional wellness
High-Intensity Interval Training
Backpacking and Hiking
Youth Development Programs
Engaging in food photography and sharing culinary creations on social media
I enjoy cooking for friends and family gatherings
Hobbies and Interests
Physical Training, Nutrition, Cooking, Reading
Timeline
Office Manager
EG's Built Construction Inc.
05.2024 - Current
Director and Administrator of Human Resources Department
Clinical Laboratory Scientist-Transfusion Medicine at Ronald Reagan UCLA Medical CenterClinical Laboratory Scientist-Transfusion Medicine at Ronald Reagan UCLA Medical Center