GABRIELLE ARELLANO
Richmond,TX
Summary
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
FRONT DESK/ NON-CERTIFIED MEDICAL ASSISTANT
AFC Urgent Care
KATY, TX
07.2019 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Limited Permit X-Ray Technician/Medical Assistant
Urgent Doc
HOUSTON, TX
10.2018 - 07.2019
- Position patients and take the image of the AOI upon doctor's request
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
Limited Permit X-Ray Technician
UT PHYSCIANS
KINGWOOD, TX
01.2018 - 07.2018
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Managed admissions forms, patient instructions and consent documentation.
GUEST SERVICE REPRESANTATIVE,
COURTYARD BY MARRIOTT
HOUSTON, TX
07.2016 - 03.2018
- Greet, register, and assign rooms to guests of hotels
- Trained junior team members in customer service strategies and property policies.
- Contact housekeeping or maintenance staff when guests report problems
- Make and confirm reservations
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Set and managed policies for concierge services and guest relations.
KITCHEN MANAGER
CHIPOTLE
LIBERTYVILLE, IL
01.2014 - 07.2016
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
CUSTOMER SERVICE REPRESENTATIVE
COST-U-LESS
CHRISTIANSTED, ST. CROIX, U.S. VIRGIN ISLANDS
09.2012 - 04.2013
- COST-U-LESS-ST
- CROIX, US VIRGIN
- ISLANDS
- Maintain food and equipment inventories, and keep inventory records
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
HIGH SCHOOL DIPLOMA -
ST. JOSEPH CATHOLIC HIGH SCHOOL, U.S. VIRGIN ISLADS
X-RAY
COLLEGE OF HEALTHCARE PROFESSIONS
Houston, TX05.2017
Skills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries,
- Complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging
- Merchandise, refunding money, or adjusting bills
- Refer unresolved customer grievances to designated departments for further investigation
- CPR AND AED certified
- Advising Patents
- Invoice Preparation
- Reminder Calls
- Word Processing
- Insurance Claims
Timeline
FRONT DESK/ NON-CERTIFIED MEDICAL ASSISTANT
AFC Urgent Care
07.2019 - Current
Limited Permit X-Ray Technician/Medical Assistant
Urgent Doc
10.2018 - 07.2019
Limited Permit X-Ray Technician
UT PHYSCIANS
01.2018 - 07.2018
GUEST SERVICE REPRESANTATIVE,
COURTYARD BY MARRIOTT
07.2016 - 03.2018
KITCHEN MANAGER
CHIPOTLE
01.2014 - 07.2016
CUSTOMER SERVICE REPRESENTATIVE
COST-U-LESS
09.2012 - 04.2013
HIGH SCHOOL DIPLOMA -
ST. JOSEPH CATHOLIC HIGH SCHOOL, U.S. VIRGIN ISLADS
X-RAY
COLLEGE OF HEALTHCARE PROFESSIONS
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